Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keisha Hartsock

Duffield,VA

Summary

Certified Pharmacy Technician with 4+ years of experience in high-volume pharmacy settings. Skilled in insurance billing, resolving claim rejections, and communicating with providers and patients to ensure timely medication access. Strong understanding of HIPAA compliance, prior authorization processes, and pharmacy workflow optimization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Marcum’s Pharmacy
Kingsport, TN
09.2021 - Current
  • Process insurance claims and troubleshoot rejections to ensure timely medication access
  • Communicate with insurance companies, providers, and patients regarding coverage issues and prior authorization requirements
  • Initiate and follow up on prior authorizations to reduce delays in patient care
  • Maintain accurate patient records in compliance with HIPAA regulations
  • Assist in workflow optimization to improve prescription turnaround time
  • Certified to administer vaccines; provided immunizations under pharmacist supervision, including preparation, administration, and post-vaccination monitoring

Certified Pharmacy Technician

Walmart Pharmacy
Kingsport, TN
01.2020 - 09.2021
  • Processed prescription claims and resolved insurance rejections, including prior authorization requirements
  • Accessed and updated patient profiles, insurance data, and prescriber information
  • Prepared medications and assisted pharmacists in a high-volume environment
  • Obtainef vaccine certificate and assisted pharmacists in giving vaccines during high-volume hours.

Cashier / Pharmacy Technician

CVS Pharmacy
Gate City, VA
04.2018 - 08.2019
  • Assisted with prescription processing and insurance billing
  • Coordinated communication between providers and pharmacists regarding prior authorizations
  • Ensured HIPAA compliance and patient confidentiality
  • Provided customer service and resolved patient concerns

Cashier

Ben Franklin Crafts
08.2016 - 03.2018
  • Managed POS transactions and handled cash, credit, and debit payments
  • Provided customer service and resolved complaints
  • Trained new employees and maintained store organization

Education

Associate of General Studies -

Mountain Empire Community College
Big Stone Gap, VA
2018

Skills

  • Prior Authorization Processing
  • Insurance Billing & Rejection Resolution
  • HIPAA Compliance
  • Patient & Provider Communication
  • Pharmacy Software Systems
  • Data Entry & Documentation
  • Workflow Optimization

Certification

Certified Pharmacy Technician

Timeline

Certified Pharmacy Technician

Marcum’s Pharmacy
09.2021 - Current

Certified Pharmacy Technician

Walmart Pharmacy
01.2020 - 09.2021

Cashier / Pharmacy Technician

CVS Pharmacy
04.2018 - 08.2019

Cashier

Ben Franklin Crafts
08.2016 - 03.2018

Associate of General Studies -

Mountain Empire Community College
Keisha Hartsock