Keshanna Smith

• Prepared and dispensed prescriptions, verifying dosage and patient information for safety.
• Assisted pharmacists in counseling patients on medication usage and potential side effects.
• Managed medication inventory, ensuring accuracy and compliance with regulatory standards.
• Trained new pharmacy technicians on operational procedures and best practices.
• Implemented workflow improvements to enhance efficiency in prescription processing.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Counted, measured, and compounded medications following standard procedures.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Supported pharmacists in compounding custom medications according to individual patient needs.

Delivered quality customer service, prepared prescriptions, fielded inquiries, escalated issues to Pharmacist.

• Conducted regular audits of medications to maintain quality control and minimize errors.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors’ offices via telephone, fax and email.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Counted and labeled prescriptions with correct item and quantity.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Resolved third-party billing, computer system and customer service issues.
• Oversaw claims processing for third-party program prescriptions, ensuring timely approvals and reimbursements
• Adhere to proper infection control to ensure a sanitary environment and reduce the spread of disease

• Delivered exceptional customer service by greeting customers, filling prescriptions, and educating on medication use and general healthcare
• Utilized in-store software to efficiently collect patient and drug information for accurate prescription fulfillment
• Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
• Prepared prescription medications for postage for those enrolled in the prescription-by-mail program
• Processed incoming prescriptions for a high-traffic pharmacy with 250-300 customers daily while ensuring accuracy during data entry
• Maintained records regarding requested prescriptions and medication distribution

• Inspected finished products for quality and ensured adherence to customer specifications.
• Managed and performed preventative maintenance to minimize damage and repair costs.
• Operated and maintained production machinery to ensure optimal performance and safety standards.
• Collaborated with team members to streamline assembly processes, reducing cycle time and improving efficiency.
• Conducted quality inspections on finished products to uphold Nissan's high-quality standards.

• Monitored and assisted residents with daily living needs to enhance their quality of life.
• Turned and positioned bedbound patients to prevent bedsores and ensure comfort.
• Provided compassionate care to improve patient outlook and support daily living activities.
• Plan, prepared and served meals and snacks according to prescribed diets.