Kylie Thompson
Proctorville
Summary
Certified Pharmacy Technician with hands-on experience in retail pharmacy settings. Proven ability to accurately fill prescriptions, maintain medication inventory, resolve insurance issues, and support pharmacists in daily operations. Recognized for exceptional patient care, empathy, and attention to detail. Committed to ensuring medication safety, workflow efficiency, and a positive patient experience.
Overview
3
3
years of professional experience
Work History
Certified Pharmacy Technician
Fruth Pharmacy
10.2025 - Current
- Processed and dispensed medications accurately, adhering to pharmacy protocols.
- Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Worked closely with pharmacists, providers' offices, and insurance companies to get prior authorizations approved quickly.
- Maintained cleanliness and organization of pharmacy workspace, promoting a safe environment for staff and patients.
Pharmacy Technician Trainee
Fruth Pharmacy
06.2023 - 10.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained inventory levels, ensuring timely replenishment of medications and supplies.
- Conducted routine checks for expired medications, maintaining compliance with safety standards.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Pharmacy Cashier
Fruth Pharmacy
03.2023 - 05.2023
- Processed customer transactions accurately and efficiently at point of sale.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
- Maintained cleanliness and organization of work area, promoting a safe environment.
- Handled customer complaints professionally, contributing to high satisfaction levels.
Education
Pharmacy Technician
Pharmacy Technicians University (PTU)
11-2024
Phlebotomy
Tri-State School of Phlebotomy
Ashland, KY01-2022
High School Diploma -
Symmes Valley
Willow Wood, OH01-2020
Veterinary Science
Collins Career Center
Chesapeake, OH01-2020
Skills
- Medication dispensing
- Inventory management
- Customer service
- Prescription filling
- Patient communication
- Prior authorization processing
- Work area organization
- Empathy in care
- Filling prescriptions
- Insurance billing
- Data entry
Timeline
Certified Pharmacy Technician
Fruth Pharmacy
10.2025 - Current
Pharmacy Technician Trainee
Fruth Pharmacy
06.2023 - 10.2025
Pharmacy Cashier
Fruth Pharmacy
03.2023 - 05.2023
Pharmacy Technician
Pharmacy Technicians University (PTU)
Phlebotomy
Tri-State School of Phlebotomy
High School Diploma -
Symmes Valley
Veterinary Science
Collins Career Center