Summary
Overview
Work History
Skills
Timeline
Generic

Keisha Holt

Pittsburgh,PA

Summary

Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

AssuredPartners
Pittsburgh, Pennsylvania
01.2024 - Current
  • Developed and implemented administrative procedures to maximize efficiency.
  • Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
  • Organized meetings between executives and outside vendors or clients.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Bartender

Spirit Bar and Lounge
Pittsburgh, Pennsylvania
08.2022 - 01.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Provided drink suggestions to customers based on their preferences.

Executive Assistant

Steel Smiling Non Profit
Pittsburgh, Pennsylvania
01.2020 - 06.2023
  • Developed, implemented and evaluated fundraising campaigns for the non-profit organization.
  • Provided guidance and support to staff members on operational activities related to the non-profit organization.
  • Created reports detailing program results for internal use as well as external dissemination.
  • Oversaw grant writing process by researching potential funders and preparing grant applications.
  • Coordinated special events such as fundraisers or volunteer recognition ceremonies.
  • Maintained confidential records and files related to executive operations.

Operations Manager

Bobs Discount Furniture
Pittsburgh, Pennsylvania
04.2016 - 05.2020
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.

Skills

  • Project Support
  • Clerical Support
  • Scheduling
  • Strategic Planning
  • Administrative Support
  • New employee processing
  • Payroll Administration
  • Database Management

Timeline

Administrative Assistant

AssuredPartners
01.2024 - Current

Bartender

Spirit Bar and Lounge
08.2022 - 01.2024

Executive Assistant

Steel Smiling Non Profit
01.2020 - 06.2023

Operations Manager

Bobs Discount Furniture
04.2016 - 05.2020

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Keisha Holt