Keisha Ivey
Sunnyvale,TX
Summary
Experienced Account Manager with a proven track record in enhancing office support teams through superior skills and expertise. Able to effectively manage client accounts and provide exceptional customer service. Proficient in areas such as project management, strategic planning, and team leadership.
Overview
19
19
years of professional experience
Work History
Account Manager
Western Extrusions, Inc.
Carrollton, Texas
05.2008 - Current
- Maintained accurate customer files by updating customer pricing spreadsheets and entering new parts into internal network system
- Incorporated pricing, lead times, and corrective actions into the customer portal update.
- Successfully executed the implementation of innovative procedures and policies for enhanced customer and production experiences.
- Ensured smooth flow of information between production and sales departments, optimizing efficiency in operations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Built and maintained productive relationships with customers and internal partners.
- Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
Customer Service Representative/Billing Coordinator
Abbott Label Inc.
Dallas, Texas
03.2005 - 05.2008
- Efficiently managed order entry, estimate preparation for new jobs as well as repeat projects.
- Provided guidance and support to trainees during their orientation period in the customer service department.
- Managed daily invoicing for all shipped material.
- Respond to customer inquiries regarding billing and account information.
- Provide excellent customer service by addressing concerns and resolving disputes in a timely manner.
- Ensure all billing information is accurate and up to date.
Education
High School Diploma -
Wh Ford High School
Quinlan, TX05-1995
Skills
- Account Management
- Project Management
- Account Servicing
- Customer Service
- Client Relationship Management
- Account Development
- Client Rapport
- Goal-Oriented
- Relationship Building and Management
- Multi-Task Management
- Accounts Payable/Receivable
- MS Office Proficient
- Order Processing
- Process Improvement
Timeline
Account Manager
Western Extrusions, Inc.
05.2008 - Current
Customer Service Representative/Billing Coordinator
Abbott Label Inc.
03.2005 - 05.2008
High School Diploma -
Wh Ford High School
Similar Profiles
Jorge AvilaJorge Avila
Quality Technician at Western ExtrusionsQuality Technician at Western Extrusions
Estuardo UrbinaEstuardo Urbina
Warehouse Supervisor at Western ExtrusionsWarehouse Supervisor at Western Extrusions
Crista ParedezCrista Paredez
Lead Safety Coordinator at Western ExtrusionsLead Safety Coordinator at Western Extrusions