Arnelle Shallow
Brooklyn
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Care Manager
Astor Services For Children And Families
10.2022 - 08.2024
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Entered data, generated reports, and produced tracking documents.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access.
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Communicated with patients, ensuring that medical information was kept private
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2022
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY08.2019
Skills
- Teambuilding
- Decision-Making
- Data Entry
- MS Office
- Interpersonal Communication
- Organization and Time Management
Timeline
Care Manager
Astor Services For Children And Families
10.2022 - 08.2024
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
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