Arnelle Shallow
Brooklyn
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Care Manager
Astor Services For Children And Families
New York, NY
10.2022 - 08.2024
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Entered data, generated reports, and produced tracking documents.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Security Officer
Securitas Security Services USA
New York, New York
11.2013 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Checked and verified photo identification prior to granting facility access.
Residential Aide Supervisor
Comunilife
Brooklyn, NY
01.2018 - 07.2020
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
- Communicated with patients, ensuring that medical information was kept private
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Shift Supervisor
Duane Reade By Walgreens
New York, New York
01.2017 - 08.2019
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2022
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY08.2019
Skills
- Teambuilding
- Decision-Making
- Data Entry
- MS Office
- Interpersonal Communication
- Organization and Time Management
Timeline
Care Manager
Astor Services For Children And Families
10.2022 - 08.2024
Residential Aide Supervisor
Comunilife
01.2018 - 07.2020
Shift Supervisor
Duane Reade By Walgreens
01.2017 - 08.2019
Security Officer
Securitas Security Services USA
11.2013 - 10.2022
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science - Criminal Justice
Borough of Manhattan Community College of The City University of New York