Keisha Lucas
Prairieville,USA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Westlake Chemical
Plaquemine, USA
11.2019 - Current
- Ensure that customer inquiries are answered in a timely and accurate manner.
- Resolved customer complaints through effective processing in complaint system.
- Provide excellent customer service with organizational, written, and oral communication skills.
- Assist customers with changes in orders by obtaining good dates and ensuring availability.
- Ensured accurate tracking of deliveries to maintain customer satisfaction. to customers.
- Maintained customer records, generated reports, and managed correspondences for customer service functions.
- Enter accurate and detailed records of customer interactions and actions.
- Regularly work with Sales to inform of all situations that may arise concerning customers.
- Manage order pricing and freight costs.
- Process sample order requests.
- Conducted freight inquiries and followed up to ensure timely responses.
- Participated in team meetings to share insights and strategies for success. and department efforts to achieve goals.
- Develop and maintain positive customer relations as well as internal relations.
Accounting Clerk/ Finance Assistant
Price Leblanc Toyota
Baton Rouge, USA
11.2013 - 11.2019
- Finalize the vehicle deals and reconcile the office gross profit to the sales department gross profit for all dealerships.
- Billed new and used car deals, posting into accounting and sales log while organizing all deal paperwork.
- Reconcile select accounts and schedules monthly, prior to month end.
- Processed pay off checks for trade-ins and mailed to appropriate financial institutions promptly.
- Process pay off checks for trade-ins and mail to appropriate financial institution in a timely manner.
- Post all wholesale and dealer trade deals.
- Reconciled select accounts and schedules monthly, ensuring accuracy prior to month end.
- Submit the final sales payroll commission summaries verifying held deals and voucher amounts.
- Facilitated timely check requests to support operational expenses.
- Executed additional accounting and administrative tasks under the direction of the Controller.
Accounts Receivable/ Dealer Trade Clerk
Price Leblanc Toyota
Baton Rouge, USA
06.2013 - 10.2013
- Posted customer and vendor payments to ensure accurate account tracking.
- Maintained records and communicated statements for unpaid balances to facilitate timely collections.
- Billed dealer trades and prepared certificates of origin to support transaction processing.
- Maintain records and send statements for unpaid balances.
- Reconcile A/R schedules.
- Entered new inventory items into the system.
Receptionist
Price Leblanc Nissan
Gonzales, USA
11.2011 - 05.2013
- Answered phones and logged all incoming calls to ensure efficient communication.
- Managed inventory by ordering and restocking supplies efficiently.
- Ordered and stocked supplies to maintain operational readiness.
- Filed and organized invoices, deals, and keys for streamlined access and record-keeping.
Education
Baton Rouge Community College
Baton Rouge, LARiver Parishes Community College
Sorrento, LABiomedical Technologies
University of Houston
Houston, TXHigh school diploma - Academic excellence endorsement
Dutchtown High School
Geismar, LaSkills
- Customer relations
- Record management
- Software navigation
- Problem-solving
- Critical thinking
- Communication
Timeline
Customer Service Representative
Westlake Chemical
11.2019 - Current
Accounting Clerk/ Finance Assistant
Price Leblanc Toyota
11.2013 - 11.2019
Accounts Receivable/ Dealer Trade Clerk
Price Leblanc Toyota
06.2013 - 10.2013
Receptionist
Price Leblanc Nissan
11.2011 - 05.2013
Baton Rouge Community College
River Parishes Community College
Biomedical Technologies
University of Houston
High school diploma - Academic excellence endorsement
Dutchtown High School