Keisha McCracken
Granby,MO
Summary
Motivated Business Professional possessing a forward-thinking approach centered on company success and competitive growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Having a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges with accuracy.
Overview
9
9
years of professional experience
Work History
Business Owner
Mudd Rough
01.2023 - Current
- Developed and implemented innovative strategies to promote company growth and profitability
- Implemented a customer service strategy that increased customer satisfaction and retention
- Created and managed budgets and monitored cost efficiencies
- Led the development of marketing materials and campaigns to increase brand awareness
- Skilled in developing and maintaining accurate databases, spreadsheets, and records with a high level of attention to detail
- Highly organized with a penchant for accurate and timely data entry.
Payroll Associate
Arbella Insurance
01.2022 - 07.2023
- Reconciled payroll and benefit accounts on a timely basis
- Maintained personnel records, including leaves, deductions and allowances
- Maintained accurate records of employee wages and deductions
- Skilled in preparing and sorting documents for data entry, verifying data, and correcting data
- Experienced in developing efficient data entry processes, reducing errors and improving accuracy.
Restaurant Manager
Cafe 76
09.2014 - 07.2019
- Developed and implemented promotional activities to drive business growth
- Resolved customer complaints and inquiries in a timely and professional manner
- Managed daily store operations including opening/closing procedures, inventory and cash control
- Oversaw the hiring, training and supervision of all restaurant staff
- Profficient in using MS Office, including Excel, Word, Outlook, and Access
- Experienced in maintaining, entering, and retrieving data from computer databases and spreadsheets.
Education
Working towards a Bachelors in Science -
Crowder College
02.2024
Earned credits toward Bachelors in Nursing -
Missouri Southern State University
12.2003
Skills
- Active Communication
- Problem Solving
- Decision Making
- Adaptability
- Time management
- Business Management
- Work Planning and Prioritization
- Team Collaboration and Leadership
- Proficient in Microsoft Excel, WordPress, Microsoft Office Suite, Javascript
- Task Delegation
Additional Information
- Oversaw the hiring, training and supervision of all restaurant staff.
- MS Office (Excel, Word, Outlook, and Access)
- Experienced in maintaining, entering, and retrieving data from computer databases and spreadsheets.
Personal Information
Title: Business Owner
Timeline
Business Owner
Mudd Rough
01.2023 - Current
Payroll Associate
Arbella Insurance
01.2022 - 07.2023
Restaurant Manager
Cafe 76
09.2014 - 07.2019
Working towards a Bachelors in Science -
Crowder College
Earned credits toward Bachelors in Nursing -
Missouri Southern State University
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