Keisha Miller
Euless,TX
Summary
Operations Support Specialist with USPS expertise in data analysis and process improvement. Proven track record of enhancing operational efficiency and maintaining accurate records. Skilled in coordinating supply chain activities and managing workflows to ensure timely delivery and optimal performance. Committed to leveraging analytical skills for continuous operational enhancements.
Overview
18
18
years of professional experience
Work History
Operations Support Specialist
United States Postal Service, USPS
Dallas, TX
04.2017 - Current
- Evaluated customer feedback data to pinpoint improvement opportunities in operations.
- Kept precise records of operational activities following company guidelines.
- Checked incoming shipments against purchase orders to verify accuracy upon receipt.
- Communicated with suppliers to validate shipment information efficiently.
- Coordinated daily operations to ensure efficient mail processing and distribution.
- Coordinated the timely delivery of materials to support production schedules.
Personal Support Worker
United States Postal Service, USPS
Dallas, TX
11.2015 - 12.2017
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
Administrative Assistant III, Records Specialist I
Kansas City Missouri Police Department
Kansas City, MO
06.2007 - 10.2010
- Processed and managed police reports by receiving, reviewing, logging, copying, and filing documents.
- Corrected reports as necessary and maintained accurate databases.
- Entered and updated data within police department's records management and criminal justice information systems.
- Handled information requests in compliance with Missouri Sunshine Law, releasing reports and records accordingly.
- Assisted public and departmental employees with inquiries and requests for information.
Education
Associate of Applied Science - Network And System Administration
DeVry University
Downers Grove, IL06.2011
Skills
- Scheduling and workflow management
- Reporting and documentation
- Data analysis and analytical thinking
- Process improvement
- Inventory management
- Supply chain coordination
- Dependability
- Reliability
Timeline
Operations Support Specialist
United States Postal Service, USPS
04.2017 - Current
Personal Support Worker
United States Postal Service, USPS
11.2015 - 12.2017
Administrative Assistant III, Records Specialist I
Kansas City Missouri Police Department
06.2007 - 10.2010
Associate of Applied Science - Network And System Administration
DeVry University