Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Keisha Miller

Houston,Tx

Summary

Energetic customer service professional eager to deliver a positive memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural CSR talents.

Overview

26
26
years of professional experience

Work History

Overnight Customer Service

Teleperformance
Houston, TX
09.2022 - 04.2026
  • Referred customers to appropriate departments or personnel to swiftly resolve issues.
  • Engaged with customers to understand needs, resolve issues, and answer product questions.
  • Remained calm, composed and polite to deescalate aggressive customer behavior.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • REMOTE

CAE2 Tech Support CSR

Comcast Xfinity
Houston, TX
05.2013 - 09.2021
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Completed paperwork for orders and new service actions.
  • Communicated with clients over phone, email and chat platforms.
  • Followed scripts to maintain good call control.
  • REMOTE

Collection Customer Service Representative

First Data
Houston, TX
10.2010 - 04.2013
  • Conducted skip tracing to locate individuals responsible for outstanding balances.
  • Set up payment plans to help customers bring accounts current.
  • Posted payments and adjusted balances to reflect new values.

CSR

Asurion
Houston, TX
08.2000 - 09.2010
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.

Education

High School Diploma - undefined

M.B Smiley High
Houston, TX
05-1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Flexible and adaptable
  • Critical thinking
  • Excellent communication
  • Calm under pressure

Languages

English
Full Professional

Timeline

Overnight Customer Service

Teleperformance
09.2022 - 04.2026

CAE2 Tech Support CSR

Comcast Xfinity
05.2013 - 09.2021

Collection Customer Service Representative

First Data
10.2010 - 04.2013

CSR

Asurion
08.2000 - 09.2010

High School Diploma - undefined

M.B Smiley High

Similar Profiles

  • NARRY VEANGNARRY VEANG

    Overnight Customer Service at Samuels & Sons Seafood Co.Overnight Customer Service at Samuels & Sons Seafood Co.

  • Kevin D WhiteKevin D White

    Sales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at WalmartSales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at Walmart

  • Courtney TrenwithCourtney Trenwith

    Float attendant performing basic customer service, promoted to 2nd in charge, and now manager of the staff and centre. My role involves managing the staffing team, rosters, invoices, timesheets, ordering, restocking, end of month accounts, socials and all customer service. at City Cave YarrabilbaFloat attendant performing basic customer service, promoted to 2nd in charge, and now manager of the staff and centre. My role involves managing the staffing team, rosters, invoices, timesheets, ordering, restocking, end of month accounts, socials and all customer service. at City Cave Yarrabilba

  • Ashlee WyerAshlee Wyer

    Customer service/2nd In Charge customer service at WoolworthsCustomer service/2nd In Charge customer service at Woolworths

CREATE PROFILE