Keisha Mosley
Commerce,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Kirkland’s furniture
Albany, GA
10.2018 - 06.2026
- Assisted customers in selecting furniture to meet their needs.
- Processed customer orders efficiently and accurately.
- Resolved customer complaints with empathy and professionalism.
- Customer Care Representative
- Retail Customer Service Associate
- Assisted customers by phone, email, and in person.
- Resolved billing, product, and service issues.
- Maintained accurate customer records in CRM software.
- Consistently exceeded customer satisfaction and productivity goals.
Customer Service Manager
Walmart
Albany, GA
07.2014 - 10.2018
- Supervised daily operations of customer service team, ensuring high-quality service delivery in retail environment.
- Trained staff on effective customer interaction and resolution techniques to enhance customer satisfaction.
- Developed procedures for handling customer inquiries and complaints effectively.
- Handled complex customer complaints and account issues.
- Prepared detailed reports on team performance and customer feedback to inform management decisions.
- Supported management in meeting operational goals.
Education
Commerce High School
Commerce, GASkills
- Customer relationship management
- Complaint resolution
- Order processing
- CRM software usage
- Point-of-Sale (POS) Systems
- Data Entry
- Reporting & Analytics
- Microsoft Office
- Problem Solving
- Decision-Making
- Time Management
- Organization
- Adaptability
- Multitasking
- Attention to Detail
- Active Listening
- Professionalism
- Professionalism
Timeline
Customer Service Representative
Kirkland’s furniture
10.2018 - 06.2026
Customer Service Manager
Walmart
07.2014 - 10.2018
Commerce High School