Keisha Myers
Customer Service
Charlotte,NC
Summary
Aspiring to secure a role within a progressive organization that prioritizes employee value and provides opportunities to showcase experience, work ethic, interpersonal skills, and leadership capabilities.
Overview
15
15
years of professional experience
Work History
Case Manager
AmerisourceBergen/ Lash Group
02.2019 - 10.2025
- Conducts benefit investigations through various payers and plan types.
- Develops and performs clinical intake including but not limited to: Welcome Calls, Prior Authorizations, Appeals, Copay and PAP eligibility, etc.
- Screens patients for alternative coverage and funding programs
- Maintains frequent contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
- Conducts weekly calls with the Field Reimbursement Specialist to serve as a liaison between the patient, the field team, and providers office
- Manage calls and case escalations to eliminate the risk of patients access to therapy
- Maintains high quality and comprehensive record and data management
Annual Reverification Support Liaison
AmerisourceBergen/ Lash Group
10.2018 - 02.2019
- Assisted in the onboarding of 600 seasonal associates with a direct reporting team size of 20-35 people.
- Assisted in the development and execution of training and daily curriculum
- Monitored daily production for team members
- Provided feedback and coaching to team members on performance metrics and team expectations
- Provided weekly and monthly status updates to management on the program
- Provided real time Q & A for associates
Reimbursement Counselor
AmerisourceBergen/ Lash Group
09.2012 - 10.2018
- Collaborated with patients, physicians, payer and field representatives to ensure communication and patient therapy status was updated and delivered in real time
- Aided physician office staff and patients to complete and submit all necessary insurance forms and program applications.
- Completed and submit all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third-party payers.
- Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner.
- Reported all reimbursement trends/delays to supervisor (e.g. billing denials, claim denials, pricing errors, payments, etc.).
- Processed cases of moderate scope where analysis of data required a review of a variety of factors.
- Exercised judgment within defined standard operating procedures to determine appropriate action for patients and providers.
Patient Case Coordinator
AmerisourceBergen/ Lash Group
09.2010 - 09.2012
- Answered basic clinical and program inquiries.
- Coordinated access to therapies
- Scheduled and conducted appropriate follow-up
- Directly facilitated to appropriate support services including:
- Reimbursement counseling
- Nursing hotline
- Processed incoming enrollment forms for the program.
- Followed up via phone, mail, and/or fax for missing enrollment information.
- Supported payer research, health care policy library, and state management.
- Identified other sources of health care coverage for patients through simple queries and use of Payer Plus database.
- Followed standard operating procedures by analyzing data from which answers can be readily obtained.
- Built stable working relationships internally and external customers
Education
Cosmetologist - Cosmetology
Paul Mitchell The School of Charlotte
Charlotte, NC04.2026
High School Diploma - undefined
Olympic High School
Charlotte, NCBusiness Administration
Strayer University
Skills
Microsoft Office Suite
Salesforce Database
Data and Analytics Reporting
Fast learner
Highly dependable
Excellent attention to detail
Timeline
Case Manager
AmerisourceBergen/ Lash Group
02.2019 - 10.2025
Annual Reverification Support Liaison
AmerisourceBergen/ Lash Group
10.2018 - 02.2019
Reimbursement Counselor
AmerisourceBergen/ Lash Group
09.2012 - 10.2018
Patient Case Coordinator
AmerisourceBergen/ Lash Group
09.2010 - 09.2012
High School Diploma - undefined
Olympic High School
Cosmetologist - Cosmetology
Paul Mitchell The School of Charlotte
Business Administration
Strayer University
AREAS OF EXPERTISE
- Problem Solving
- Case Management
- Effective Communicator
- Results Driven
- Organizational Skills
- Quality Analysis