EMY EDOUARD
Pine Castle,FL
Summary
Detail-oriented professional with over 5 years in data entry and electronic record management. Successfully processed high volumes of documentation while ensuring accuracy and confidentiality, consistently meeting deadlines. Strong communicator skilled at navigating multiple databases and maintaining organized client records.
Overview
6
6
years of professional experience
Work History
Case Manager
AppleOne
01.2024 - 01.2026
- Processed high volumes of documentation, consistently meeting deadlines to support timely case management.
- Reviewed information for accuracy and consistency, ensuring compliance with documentation standards.
- Entered, updated, and maintained accurate client information and documentation in electronic databases.
- Maintained confidential client information while following company privacy and security procedures.
- Navigated multiple databases and computer systems to enter, retrieve, verify, and update information.
- Reviewed records to identify missing, inaccurate, or inconsistent information.
- Communicated with management, coworkers, and external professionals to facilitate clear understanding of documentation and case information.
Customer Service Representative
Spectrum
01.2022 - 01.2024
- Processed a high volume of customer requests while meeting productivity and quality expectations.
- Reviewed account information and documentation to verify accuracy and resolve discrepancies, enhancing service quality.
- Communicated clearly and professionally with customers and internal departments.
- Entered and updated customer information in multiple systems to ensure data accuracy.
- Documented customer interactions and maintained detailed notes in electronic systems to support follow-up and resolution.
- Protected sensitive customer information and followed established privacy and security procedures.
- Used multiple computer applications simultaneously while maintaining accuracy and efficiency.
- Quickly learned new software, systems, and procedures.
Customer Service Representative
Allstate
01.2021 - 01.2022
- Entered, reviewed, and maintained accurate customer and policy Information in electronic systems.
- Processed documentation, verifying completeness and accuracy to ensure reliable customer and policy records.
- Maintained detailed electronic records while handling confidential customer information.
- Identified and corrected discrepancies in customer and policy records, enhancing overall data integrity.
- Managed multiple tasks and deadlines, ensuring accuracy and productivity in a fast-paced environment.
- Used computer systems and Microsoft Office applications to complete daily responsibilities.
- Followed company procedures regarding documentation, confidentiality, and information security.
Customer Service Representative
GEICO
01.2020 - 01.2021
- Entered and updated customer and policy information accurately in company databases.
- Reviewed records and documentation for completeness and accuracy to support effective customer service.
- Maintained detailed electronic records to ensure reliable access to customer information.
- Handled confidential customer information in accordance with company policies.
- Completed high-volume computer-based tasks while meeting established productivity and quality standards.
- Researched information across multiple systems to resolve discrepancies, enhancing customer satisfaction.
- Demonstrated strong attention to detail while working under time constraints.
- Adapted quickly to new technology, systems, and procedures.
Education
Bachelor's Degree - Business Administration & Data Analytics
Florida A&M University
Skills
- Data Entry & Verification
- Electronic Records Management
- Microsoft Office Suite
- Database Management
- Document Review & Transcription
- Data Accuracy & Quality Control
- Confidential Information
- Computer & Technology Skills
- Typing & Keyboarding
- Time Management
- Attention to Detail
- Written & Verbal Communication
- Independent Work
- Problem Solving
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Windows
- Electronic Databases
- Data Entry Systems
- Document Management
- Internet & Email
- Customer Management Systems
Timeline
Case Manager
AppleOne
01.2024 - 01.2026
Customer Service Representative
Spectrum
01.2022 - 01.2024
Customer Service Representative
Allstate
01.2021 - 01.2022
Customer Service Representative
GEICO
01.2020 - 01.2021
Bachelor's Degree - Business Administration & Data Analytics
Florida A&M University