Amber Ferguson
Lanham,MD
Summary
Detail-oriented Administrative Specialist with over 10 years of experience in customer service and operational management. Proven track record in managing sensitive data, implementing efficient systems, and delivering exceptional client service. Demonstrated expertise in accurate record-keeping, scheduling, and utilizing various management software systems. Strong background in handling confidential information and maintaining compliance standards while providing outstanding support to both staff and clients.
Overview
10
10
years of professional experience
Work History
Office Manager
Catapult Learning
01.2024 - Current
- Managed comprehensive database system for student records, maintaining 100% accuracy in data entry and verification
- Process and validate documentation for new registrations, ensuring compliance with all required protocols
- Coordinate with multiple stakeholders including families, staff, and service providers to ensure seamless communication
- Handle sensitive student information while maintaining strict confidentiality standards
- Implement new operational procedures that improved efficiency by 25%
Procurement Specialist / Administrative Assistant
Prince George's Department of Public Works & Transportation
01.2022 - 01.2024
- Processed and reconciled financial transactions totaling over $500,000 annually
- Managed vendor relationships and contracts while ensuring compliance with regulatory requirements
- Developed and maintained tracking systems for financial documentation with 100% accuracy
- Coordinated complex scheduling and communication across multiple departments
Human Resource Assistant
WB Waste Solutions
01.2020 - 01.2022
- Implemented new data management system that improved record accuracy by 40%
- Managed sensitive employee information while maintaining strict confidentiality
- Processed and verified documentation for employee benefits and enrollment
- Developed solutions for complex administrative challenges through systematic problem-solving
Guest Services Representative
JetBlue Airways
01.2018 - 01.2019
- Resolved passenger inquiries pre/post boarding
- Prepared aircraft for security inspections
- Handled sensitive passenger data with utmost confidentiality
- Contributed to overall guest satisfaction
Concierge/Receptionist
Hire One Staffing
01.2015 - 01.2018
- Promptly addressed resident inquiries with enthusiasm and detail-focused approach
- Collaboratively worked with leasing office to uphold property standards
- Innovatively resolved logistical challenges for property deliveries
- Proactively prevented escalation through effective problem identification and resolution
Education
Bowie State University
Bowie, MD06.2017
High School -
Suitland High School
Forestville, MD05.2014
Skills
- Database Management Systems
- Microsoft Office Suite
- Data Entry & Verification
- Records Management
- Scheduling Systems
Technical Skills:
- Customer Service Excellence
- Problem Resolution
- Confidential Information Management
- Process Improvement
- Multi-stakeholder Communication
Professional Skills:
Locations
- Lanham, Lanham, MD
- Prince George's Department of Public Works & Transportation, Prince George's, MD
- WB Waste Solutions, MD
- JetBlue Airways
- Hire One Staffing
- Bowie State University, Bowie, MD
- Suitland High School, Forestville, MD
Timeline
Office Manager
Catapult Learning
01.2024 - Current
Procurement Specialist / Administrative Assistant
Prince George's Department of Public Works & Transportation
01.2022 - 01.2024
Human Resource Assistant
WB Waste Solutions
01.2020 - 01.2022
Guest Services Representative
JetBlue Airways
01.2018 - 01.2019
Concierge/Receptionist
Hire One Staffing
01.2015 - 01.2018
Bowie State University
High School -
Suitland High School
Similar Profiles
RASHAAD M. COLERASHAAD M. COLE
Area Manager at Catapult LearningArea Manager at Catapult Learning
Kimberly DelaneyKimberly Delaney
Small Group Instructor at Catapult LearningSmall Group Instructor at Catapult Learning
Sara HigginsSara Higgins
Title 1 Intervention Teacher at Catapult LearningTitle 1 Intervention Teacher at Catapult Learning