Keisha Payton
Murphy,TX
Summary
Professional and well-spoken prospective Learning Delivery Facilitator, devoted to maximizing the learning and retention of new information for incoming employees. Contributes over 10 years of Personal Lines Auto DE knowledge obtained through several structural changes. Knowledgeable regarding State Farm Insurance customer service standards with strong skill in retaining product and service information to provide effective issue resolution.
Overview
21
21
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance Inc
Richardson, TX
02.2014 - Current
- Communicates with Agents, producers and third parties (ex. Lienholders, Lessors, etc.) to service and maintain customer policies.
- Participates in Cross Function Work Share by assisting with telephone inquiries from Agents and staff using Queue Manager and Verint. Handling over 200 calls and servicing approximately 100 policy cases per week.
- Performs functional entry and servicing of customer policies, at Agents' request, using rating knowledge, standard work processes and all assigned policy job aids.
- Handles routine and non-routine customer policy entries, transactions and updates.
- Ensures the effective and timely resolution of customer policy issues by providing careful and accurate analysis of Agent requests.
- Researches and corrects routine system errors.
- Maintains a quality proficiency in Underwriting Service processes.
- Assists with providing quality improvement recommendations to peers.
- Serves as Wellness Ambassador, providing health information and resources to team members.
Administrative Assistant
Calvary Revival Church Chesapeake
Chesapeake, VA
05.2003 - 03.2013
- Provided executive administrative support to church leadership, ministerial staff and parishioners.
- Served as first point of contact for executive staff for visitors and meeting coordination.
- Coordinated facility support requirements to include coordination of facility repairs and upgrades.
- Implemented and maintained a robust church membership database which greatly enhanced office organization.
- Recorded weekly financial contributions, maintained the financial database and developed and distributed year-end tax statements for members.
Education
Bachelor of Science - Business Administration
Colorado Technical University Online
Colorado Springs, CO06-2026
High School Diploma -
Monterey High School
Monterey, CA06.1988
Skills
- Proficient in Underwriting Services (Personal Lines Auto DE) policies and procedures
- Strong Customer Service Advocacy skills
- Highly Accountable
- Effective problem solver
- Meticulous attention to detail
- Timeline Planning and Management
- Self directed and resourceful
- Dedicated Team Player
- Strong interpersonal skills
- Advanced MS Office Suite proficiency
Timeline
Underwriting Service Assistant
State Farm Insurance Inc
02.2014 - Current
Administrative Assistant
Calvary Revival Church Chesapeake
05.2003 - 03.2013
Bachelor of Science - Business Administration
Colorado Technical University Online
High School Diploma -
Monterey High School
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