Keisha Gonzalez
Lakeland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Retail Associate
Five Below
Lakeland
11.2024 - Current
- Operated cash register accurately and efficiently while processing payments from customers.
- Conducted regular stock counts to verify accuracy of inventory records.
- Updated customer information in the database system when necessary.
Warehouse Associate
Advance Auto Parts Distribution Center
Lakeland
06.2023 - 09.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Handled hazardous materials safely following prescribed regulations.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Communicated effectively with team members on matters related to work assignments.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Team Member
Panera Bread
Lakeland
03.2021 - 06.2023
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to achieve daily goals.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
Crew Member
McDonald’s
Lakeland
05.2020 - 03.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Checked expiration dates on all products before serving them to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Informed customers about daily specials in an engaging manner.
- Restocked kitchen supplies including food products and utensils.
- Resolved customer complaints in a professional manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
GED -
Nature Coast Technical High School
Spring Hill, FL06-2019
Skills
- Cash register operation
- Receiving put away
- Customer service
- Product merchandising
- Forklift experience
- Stocking
Timeline
Retail Associate
Five Below
11.2024 - Current
Warehouse Associate
Advance Auto Parts Distribution Center
06.2023 - 09.2024
Team Member
Panera Bread
03.2021 - 06.2023
Crew Member
McDonald’s
05.2020 - 03.2021
GED -
Nature Coast Technical High School