Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Fanara

Buffalo,NY

Summary

Hello, I'm Juliana. Im very work oriented and I've been working since I was 14 years old. Im great with customers and providing customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I've worked for several different types of jobs and still looking to expand my work experience in different areas. I am very reliable and I love to work!

Overview

6
6
years of professional experience

Work History

Retail Associate

Sally Beauty
08.2023 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Coffee Shop Barista

ACES
08.2021 - 05.2023
  • Greeted guests with pleasant smile and superior customer service.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained calm demeanor during high-volume periods and special events.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.

Deli Clerk

Dash's Market
05.2021 - 08.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Paperwork Filer

Shatkin Dental Health
05.2020 - 08.2021
  • Maintained documents by managing files following established procedures.
  • Inspected and proofread documents to check accuracy.
  • Promptly responded to requests for information while maintaining security.
  • Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
  • Drafted and updated vital company documents and records.

Brand Associate

Old Navy
07.2020 - 06.2021
  • Connected closely with colleagues and collaborated successfully to achieve group goals.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Learned clients' messages and values to deliver optimal marketing results.
  • Conversed with customers to share information about products and services.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Maintained inventory integrity and accuracy to protect company assets.

Dessert Chef

Sweet Life Dessert Experience
07.2020 - 11.2020
  • Executed culinary trends and cultivated creativity by developing innovative daily specials.
  • Prepared special order cakes, holiday dishes and party platters.
  • Trained kitchen workers on culinary techniques.
  • Created [Number] desserts such as cakes, frozen treats and pastries weekly.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Finished baked goods with glazes, icings and other toppings.

Pizza Maker

Mattinas Pizzeria
03.2018 - 06.2020
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Organized food preparation stations and regularly replenished supplies.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Kept stations stocked and ready for use to maximize productivity.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Shared information with customers about pizza preparation methods, ingredients and menu items.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sanitized workstation at end of shift to prevent foodborne illnesses.

Education

Bachelor of Arts - Elementary Education

Grand Canyon University
Phoenix, AZ
08.2027

Associate of Arts - Children's And Adolescent Literature

Alfred State College of Technology
05.2025

High School Diploma -

Cardinal O'Hara Highschool
05.2021

Skills

  • Tea Expertise
  • Espresso Machine Operation
  • Coffee Expertise
  • Product Displays
  • Credit Card Transactions
  • Hospitality and Professionalism
  • Equipment and Store Cleaning
  • Stocking Supplies and Retail Products
  • Detail-Oriented
  • Organization and Prioritization
  • Workstation Maintenance
  • Coordinating Orders
  • Cash Handling
  • Payment Processing
  • Cleaning and Sanitizing
  • Product Advertising
  • Customer Service
  • Team Leadership
  • Reliability
  • Customer Engagement
  • Cash Handling Accuracy
  • Positive and engaging demeanor
  • Cash Register Operation
  • Sales proficiency

Timeline

Retail Associate

Sally Beauty
08.2023 - Current

Coffee Shop Barista

ACES
08.2021 - 05.2023

Deli Clerk

Dash's Market
05.2021 - 08.2022

Brand Associate

Old Navy
07.2020 - 06.2021

Dessert Chef

Sweet Life Dessert Experience
07.2020 - 11.2020

Paperwork Filer

Shatkin Dental Health
05.2020 - 08.2021

Pizza Maker

Mattinas Pizzeria
03.2018 - 06.2020

Bachelor of Arts - Elementary Education

Grand Canyon University

Associate of Arts - Children's And Adolescent Literature

Alfred State College of Technology

High School Diploma -

Cardinal O'Hara Highschool
Juliana Fanara