Juliana Fanara
Buffalo,NY
Summary
Hello, I'm Juliana. Im very work oriented and I've been working since I was 14 years old. Im great with customers and providing customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I've worked for several different types of jobs and still looking to expand my work experience in different areas. I am very reliable and I love to work!
Overview
6
6
years of professional experience
Work History
Retail Associate
Sally Beauty
08.2023 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Coffee Shop Barista
ACES
08.2021 - 05.2023
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized official and off-menu coffee and tea preparations.
Deli Clerk
Dash's Market
05.2021 - 08.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Paperwork Filer
Shatkin Dental Health
05.2020 - 08.2021
- Maintained documents by managing files following established procedures.
- Inspected and proofread documents to check accuracy.
- Promptly responded to requests for information while maintaining security.
- Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
- Drafted and updated vital company documents and records.
Brand Associate
Old Navy
07.2020 - 06.2021
- Connected closely with colleagues and collaborated successfully to achieve group goals.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Learned clients' messages and values to deliver optimal marketing results.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained inventory integrity and accuracy to protect company assets.
Dessert Chef
Sweet Life Dessert Experience
07.2020 - 11.2020
- Executed culinary trends and cultivated creativity by developing innovative daily specials.
- Prepared special order cakes, holiday dishes and party platters.
- Trained kitchen workers on culinary techniques.
- Created [Number] desserts such as cakes, frozen treats and pastries weekly.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Finished baked goods with glazes, icings and other toppings.
Pizza Maker
Mattinas Pizzeria
03.2018 - 06.2020
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Organized food preparation stations and regularly replenished supplies.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Kept stations stocked and ready for use to maximize productivity.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Shared information with customers about pizza preparation methods, ingredients and menu items.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
Education
Bachelor of Arts - Elementary Education
Grand Canyon University
Phoenix, AZ08.2027
Associate of Arts - Children's And Adolescent Literature
Alfred State College of Technology
05.2025
High School Diploma -
Cardinal O'Hara Highschool
05.2021
Skills
- Tea Expertise
- Espresso Machine Operation
- Coffee Expertise
- Product Displays
- Credit Card Transactions
- Hospitality and Professionalism
- Equipment and Store Cleaning
- Stocking Supplies and Retail Products
- Detail-Oriented
- Organization and Prioritization
- Workstation Maintenance
- Coordinating Orders
- Cash Handling
- Payment Processing
- Cleaning and Sanitizing
- Product Advertising
- Customer Service
- Team Leadership
- Reliability
- Customer Engagement
- Cash Handling Accuracy
- Positive and engaging demeanor
- Cash Register Operation
- Sales proficiency
Timeline
Retail Associate
Sally Beauty
08.2023 - Current
Coffee Shop Barista
ACES
08.2021 - 05.2023
Deli Clerk
Dash's Market
05.2021 - 08.2022
Brand Associate
Old Navy
07.2020 - 06.2021
Dessert Chef
Sweet Life Dessert Experience
07.2020 - 11.2020
Paperwork Filer
Shatkin Dental Health
05.2020 - 08.2021
Pizza Maker
Mattinas Pizzeria
03.2018 - 06.2020
Bachelor of Arts - Elementary Education
Grand Canyon University
Associate of Arts - Children's And Adolescent Literature
Alfred State College of Technology
High School Diploma -
Cardinal O'Hara Highschool