Keisha Watkins
Med Tech
Repton,AL
Summary
Dependable medical and office support professional with 10+ years of experience in patient care, scheduling, front-desk communication, and HIPAA-compliant record handling. Known for problem resolution, teamwork, and friendly service.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
Med Tech
Englewood Health Care Center
08.2022 - Current
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Office Administrative Assistant
Englewood Healthcare
09.2014 - 08.2022
- Coordinated patient scheduling, confirmations, and calendar updates to support smooth daily office operations.
- Managed incoming calls, messages, and front-desk communications with professionalism and accuracy.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Cashier/Customer Service
CVS Pharmacy
11.2013 - 12.2014
- Refilled merchandise, organized stockrooms, and rotated inventory to prevent shortages and expired product.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Trained new team members on customer service, register procedures, and store policies.
- Resolved customer concerns quickly while maintaining professional service standards.
- Processed transactions accurately using POS systems and verified payments at checkout.
Education
High School Diploma -
Hillcrest High School
Evergreen, AL 05.2001 -
Skills
Problem resolution
Teamwork and collaboration
Excellent people skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
MT - Medical Technologist
Timeline
Med Tech
Englewood Health Care Center
08.2022 - Current
Office Administrative Assistant
Englewood Healthcare
09.2014 - 08.2022
Cashier/Customer Service
CVS Pharmacy
11.2013 - 12.2014
High School Diploma -
Hillcrest High School
05.2001 -