Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Whatley

Queens,NY

Summary

Dedicated hospitality professional with extensive experience in housekeeping and environmental services. Demonstrates exceptional multitasking abilities, adept at managing high-pressure situations while collaborating effectively with team members to enhance guest satisfaction. Renowned for meticulous attention to detail, superior organizational skills, and an uncompromising commitment to delivering high-quality customer service. Eager to transition into a customer-focused role, where service excellence can create positive guest interactions and support seamless hotel operations.

Overview

12
12
years of professional experience

Work History

Independent Contractor Gig Economy Platforms

Instacart, Door Dash, Walmart Spark
11.2019 - Current
  • Delivered goods and food to customers across a large geographic area, averaging 10+ hours per day in fast past environments
  • Managed multiple delivery platforms simultaneously, prioritizing task and optimizing routes for efficiency.
  • Maintained a 4.8+ customer satisfaction rating through exceptional service, communication, and on time deliveries

Environmental Services Specialist

Mount Sinai South Nassau Hospital
09.2018 - 10.2023
  • Ensured compliance with hospital sanitation standards by maintaining exceptional cleanliness, achieving a 97%+ compliance rate.
  • Executed over 50 cleaning tasks daily, consistently delivering guest-focused services while ensuring a safe environment.
  • Reduced infection rates significantly by enforcing strict adherence to infection control protocols.
  • Efficiently addressed high-pressure situations, managing unexpected demands without sacrificing service quality.
  • Collaborated with a diverse team to achieve operational excellence, receiving commendations for exceptional cleanliness practices.

Housekeeping Supervisor

Choices Women's Medical Center
08.2013 - 08.2018
  • Led a team of housekeeping staff, overseeing daily operations and ensuring strict compliance with sanitation standards.
  • Developed and optimized cleaning schedules, resulting in reduced room turnover times and enhanced operational efficiency.
  • Strategically collaborated with cross-functional teams to resolve cleanliness issues, thereby improving overall guest satisfaction.
  • Conducted regular quality checks, resulting in a decrease in reported issues and an increase in service consistency.
  • Trained new staff in advanced housekeeping techniques, leading to enhanced team performance and compliance rates.

Education

Certificate - Cosmetology

Hair Design Institute
Brooklyn, NY

Skills

  • Customer Service, Facility Maintenance and Upkeep, Infection Control Protocols, Operational Efficiency Problem-Solving, Quality Assurance, Regulatory Compliance, Sanitation and Hygiene Compliance, Schedule and Task Optimization, Team Leadership
undefined

Timeline

Independent Contractor Gig Economy Platforms

Instacart, Door Dash, Walmart Spark
11.2019 - Current

Environmental Services Specialist

Mount Sinai South Nassau Hospital
09.2018 - 10.2023

Housekeeping Supervisor

Choices Women's Medical Center
08.2013 - 08.2018

Certificate - Cosmetology

Hair Design Institute

Similar Profiles

CREATE PROFILE
Keisha Whatley