Keisha Wilkerson
Decatur,GA
Summary
Dynamic customer service professional with a proven track record at State Farm, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring satisfaction and repeat business. Proficient in data entry, I deliver efficient service while maintaining exceptional accuracy.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
State Farm
2023.06 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed escalated calls efficiently, achieving satisfactory resolutions for both parties.
- Responded to customer requests for products, services, and company information.
Food Service Worker
Ark Staffing
2016.04 - 2023.05
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cashier
Firehouse Subs
2008.03 - 2016.04
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Penn Foster
Chandler, AZ08.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
Customer Service Representative
State Farm
2023.06 - Current
Food Service Worker
Ark Staffing
2016.04 - 2023.05
Cashier
Firehouse Subs
2008.03 - 2016.04
High School Diploma -
Penn Foster