Keisha A. Holm
West Des Moines
Summary
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
2025
2025
years of professional experience
Work History
CNA
Childserve
01.2024 - 07.2024
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Upheld infection control and prevention policies across different patient-facing areas.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Childserve
07.2022 - 06.2023
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Documented patient information and care activities in electronic health record.
- Supported needs of 8+ residents under long-term care per shift.
Server
Destination Grille
04.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
CNA
Childserve
12.2020 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals, monitored pulse ox, and notified the nurse of any abnormalities.
- Promoted good oral and personal hygiene by aiding patients with bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients.
- Supported physical needs by ensuring patients did ROM each shift.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Bartender
GT
08.2018 - 11.2020
- Poured drinks using standard pour according to specifications.
- Upheld strict cash handling procedures.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Adhered to state laws regarding alcoholic beverage service.
- Served each guest courteously, quickly and efficiently.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
Eatery A
10.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Server
Table 128 Bistro And Bar
04.2018 - 10.2018
- Explained menu options in wonderful detail to guests, including going above and beyond memorizing ingredients in order to further help guests concerning allergens and dietary needs.
- Demonstrated genuine hospitality, making sure guests always felt at home.
- Learned and memorized a broad wine and spirit list as well as learning about wine pairings.
- Displayed enthusiasm and knowledge about the restaurant's menu.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Bussed, cleared, cleaned and set tables in quiet and efficient manner.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
Restaurant Server
Eatery A
11.2015 - 04.2018
- Received frequent customer compliments for going above and beyond normal duties.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Followed checklists for shift start and end to help with smooth transitions.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Would remain calm under pressure in an often high volume atmosphere.
Floor Associate & Supervisor
Stuff, Inc
01.2013 - 01.2015
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
- Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
Server
Tokyo Steakhouse
1 2013 - 2 2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Associate Degree in Nursing - Nursing
Des Moines Area Community College
Des Moines07-2024
High School Diploma -
Ankeny High School
Ankeny, IA2013
Skills
- Compassion and empathy
- Time management
- Vital signs monitoring
- Patient care
- HIPAA compliance
- Attention to detail
- Compassionate communication
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
Timeline
CNA
Childserve
01.2024 - 07.2024
CNA
Childserve
07.2022 - 06.2023
Server
Destination Grille
04.2022 - 03.2024
CNA
Childserve
12.2020 - 01.2022
Server
Eatery A
10.2018 - 08.2020
Bartender
GT
08.2018 - 11.2020
Restaurant Server
Table 128 Bistro And Bar
04.2018 - 10.2018
Restaurant Server
Eatery A
11.2015 - 04.2018
Floor Associate & Supervisor
Stuff, Inc
01.2013 - 01.2015
Server
Tokyo Steakhouse
1 2013 - 2 2015
Associate Degree in Nursing - Nursing
Des Moines Area Community College
High School Diploma -
Ankeny High School
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