Keishana Williams
Kingston
Summary
Professional educator with background in teaching history, known for delivering impactful lessons and fostering deep understanding of content. Proven ability to collaborate effectively with colleagues and adapt to dynamic classroom environments. Possesses strong communication and organizational skills valued by educational institutions.
Overview
9
9
years of professional experience
Work History
History Teacher
Holy Childhood High School
09.2018 - Current
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Fostered a positive classroom atmosphere encouraging open communication between peers and instructor alike.
- Tracked student progress using formative assessments, adjusting instructional methods accordingly for optimal results.
- Boosted student engagement through the incorporation of interactive activities, group projects, and hands-on experiences.
- Taught History to 33 students in classroom setting.
Social Studies and History Teacher
Cornwall College High School
01.2017 - 01.2018
- Enhanced student engagement by incorporating multimedia resources into lessons.
- Developed comprehensive lesson plans for promoting critical thinking and understanding of historical events.
- Boosted classroom participation with interactive discussions on historical topics.
- Tailored teaching methods to accommodate diverse learning styles, enhancing student comprehension.
- Taught History to 30 students in classroom setting.
Customer Care Consultant
Elephant Group Jamaica Ltd.
01.2017 - 01.2018
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
Customer Service Consultant
Advanced Call Center Technology
01.2016 - 01.2017
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Completed 35 outbound follow-up calls each day to qualified prospects interested in various offerings.
Education
Trained Graduate Bachelor of Education - History
University of The West Indies
Kingston, JM01.2015
Diploma in Teaching - History & Social Studies
Shortwood Teachers’ College
Kingston01.2013
Skills
- Lesson planning including differentiated instructions
- Student engagement
- Technology implementation
- Multimedia presentations
- Organization
- Assessment creation and grading
- Proficiency with Microsoft Office Suite and Google Workspace
- Behavioral resolution techniques
- Team adaptability
- Growth mindset
- Learning in multifaceted environments
Accomplishments
- Club Advisor for Interact Club, 2019-Present
- Grade Nine Coordinator, 2023-President
- International Ambassador for Ladies in Pursuit of Success Inc
- Form Teacher, 2018-Present
- Used Google Suite to develop interactive learning tools to foster student learning
Timeline
History Teacher
Holy Childhood High School
09.2018 - Current
Social Studies and History Teacher
Cornwall College High School
01.2017 - 01.2018
Customer Care Consultant
Elephant Group Jamaica Ltd.
01.2017 - 01.2018
Customer Service Consultant
Advanced Call Center Technology
01.2016 - 01.2017
Trained Graduate Bachelor of Education - History
University of The West Indies
Diploma in Teaching - History & Social Studies
Shortwood Teachers’ College
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