Keishandra Wilhike
Spring
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
USPS
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Representative
Amazon
09.2018 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
John Ring Marketing Services
01.2017 - 08.2018
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
Education
High School Diploma -
Southern University At New Orleans
New Orleans, LA05.2001
Skills
- Electronic Information Systems
- Microsoft Word
- Security Administration
- Cloud Applications
- Training and Development
- Customer Support
- High-Volume Environments
- Customer service
Timeline
Customer Service Associate
USPS
07.2022 - Current
Customer Service Representative
Amazon
09.2018 - 07.2022
Sales Associate
John Ring Marketing Services
01.2017 - 08.2018
High School Diploma -
Southern University At New Orleans
Similar Profiles
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Anthony TaylorAnthony Taylor
Mail Handler at USPSMail Handler at USPS
Reginald SmartReginald Smart
Mailhandler at USPSMailhandler at USPS
Olatoundji BankoleOlatoundji Bankole
Accountant at USPSAccountant at USPS
Ashlyn TaylorAshlyn Taylor
Remote Collections Specialist at First Financial Asset Management Inc.Remote Collections Specialist at First Financial Asset Management Inc.