Keishani Griffin
Issaquah,WA
Summary
Dynamic professional with a diverse background in food service, customer care, and library management, adept at enhancing operational efficiency and delivering exceptional service. Expertise in food preparation and attentive customer interactions consistently results in exceeding client expectations and fostering positive experiences. Proven ability to manage and organize library resources effectively, coupled with strong collaboration skills that support team success in fast-paced environments. Committed to maintaining high standards of cleanliness and reliability across various roles, ensuring seamless operations and satisfaction for all stakeholders.
Overview
8
8
years of professional experience
Work History
Library Technician Aid
Central Washington University
Nicholson, Ellensburg, WA
04.2023 - Current
- Sophomore Year - Current | 20 hours/week (80 hours/month)
- Arranged and cataloged hundreds of library materials monthly, ensuring efficient access for students and faculty.
- Streamlined circulation desk operations, handling over 100 transactions daily, including checkouts, renewals, and returns, significantly reducing wait times and improving efficiency.
- Resolved patron complaints by 30% through effective resolution strategies and improved communication regarding overdue fines and other circulation issues. This leads to increased satisfaction and a more positive library experience.
Library Graduate Assistant
Central Washington University
Ellensburg, WA
09.2025 - 01.2026
- Conducted research to support faculty projects and improve academic resource accessibility, assisting with the development and organization of 20+ research materials and database resources.
- Assisted in curriculum and instructional resource development, helping update course-support materials used by students across multiple departments.
- Coordinated and supported 5+ student and faculty workshops/events during the fall quarter, increasing campus engagement with library services and research tools.
- Managed communication and collaboration between library staff and academic departments, helping streamline administrative requests and resource-sharing processes.
- Revamped Central Washington University library research guides by updating navigation, organization, and accessibility features across 15+ online guides to improve user experience and resource discovery.
Student Custodial
Central Washington University
Naneum Building, Ellensburg, WA
05.2023 - 09.2023
- Sophomore Year | 40 hours/week
- Ensured a 100% compliance rate with company standards for cleanliness and safety across multiple university buildings.
- Implemented safety procedures that resulted in zero accidents or incidents while handling chemicals or operating machinery over five months.
Dining Service (Student and Student Coordinator)
Central Washington University Dining Services
Ellensburg, WA
10.2021 - 02.2023
- Average Hours Per Week: 24 - Total Hours: 28-40 - Grades Participated: Freshman and Sophomore
- Coordinated a team of 5+ in opening and closing duties, increasing efficiency by 20% and ensuring readiness for peak dining hours.
- Addressed customer satisfaction by professionally addressing and resolving over 50 complaints, maintaining a 75% positive feedback rating.
- Corresponded with kitchen staff to streamline meal preparation, serving up to 200 meals during busy periods without compromising quality.
Food Service Worker
Mcdonalds
Seattle & Mercer Island, WA
07.2018 - 01.2023
- 10 - 12th Grade | 40 hours/week (80 hours/month)
- Operated transactions for over 150 customers daily, ensuring accurate and efficient service.
- Monitored food temperatures within safety standards for 100% of products, contributing to a 10% improvement in overall food quality ratings.
- Resolved customer complaints with a 90% success rate, enhancing customer satisfaction and repeat business.
Food Service Worker
McDonald's
Mercer Island, WA
07.2018 - 11.2018
- Controlled the cleanliness and neatness of food service and preparation areas, passing 100% of health inspections.
- Delivered timely beverage and snack orders to over 100 customers daily, maintaining customer satisfaction.
- Achieved a record of fast, friendly food service, resulting in a 15% increase in customer compliments during tenure.
Education
Master of Science - Law & Justice
Central Washington University
Ellensburg, WA12-2026
Bachelor of Arts - Law & Justice, Psychology
Central Washington University
Ellensburg, WA06-2025
Skills
- Customer Service: Conflict resolution Customer satisfaction enhancement Effective communication
- Leadership: Team coordination and motivation Project leadership Conflict management
- Cleaning Service: Sanitation and hygiene standards Industrial cleaning techniques
- Determination: Resilient problem solving Goal-oriented focus
- Food Service: Food safety and hygiene High-volume service management Quality control in food preparation
- Records management
- Library event planning
- Outreach initiatives
- Material locating
- Book alphabetization
Languages
French
Limited Working
Timeline
Library Graduate Assistant
Central Washington University
09.2025 - 01.2026
Student Custodial
Central Washington University
05.2023 - 09.2023
Library Technician Aid
Central Washington University
04.2023 - Current
Dining Service (Student and Student Coordinator)
Central Washington University Dining Services
10.2021 - 02.2023
Food Service Worker
Mcdonalds
07.2018 - 01.2023
Food Service Worker
McDonald's
07.2018 - 11.2018
Master of Science - Law & Justice
Central Washington University
Bachelor of Arts - Law & Justice, Psychology
Central Washington University