Keisha S. Williams
Brooklyn,NY
Summary
A dedicated and experienced Customer Service Representative seeking and maintaining a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Poll Worker/Coordinator
NYC Board Of Elections
03.2018 - Current
- Canvassed and reported voting results; signed in and processed voters
- Assisted voters with ballots if requested; prepared and set up polling environment
- Supervised poll workers with maintaining polling locations, organized stations, assignments, and reviewed work of every poll worker.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Opened and closed polling booths.
- Set up, monitored and maintained polling equipment.
- Attended appropriate training sessions and information briefings.
Remote Customer Service Agent
Global Contact Services
05.2022 - 07.2022
- Scheduled paratransit trips for clients daily
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adapted to new applications and maintained knowledge of current technologies.
- Maintained trip logs, clients information, and stayed up to date with remote computer software
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Aide/Administrative Assistant/Volunteer
Black Veterans for Social Justice
10.2008 - 06.2010
- Assessed clients for Food Pantry eligibility, informed clients of other services
- Answered and directed incoming calls to BVSJ Personnel
- Met and greeted incoming clients
- Filed appropriate documentation in alphabetical and numerical order, typed memos and weekly reports
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Certified Barista/Learning Coach
Starbucks
10.2005 - 05.2007
- Assisted store manager with monthly retail displays
- Trained new hires in accordance with company policy and operating procedures
- Responsible for cash register transactions, store cleanliness, and product merchandising
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
Parks Enforcement Patrol/Administrative Assistant
NYC Parks and Recreation
06.2003 - 02.2004
- Answered and directed incoming calls, typed memos, and weekly reports
- Maintained security presence and enforced crowd control at special events
- Instructed and monitored park patrons with recreational equipment and material
- Patrolled and secured the park area; filed appropriate documentation in alphabetical and numerical order
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Child Care Assistant
Beautiful Angel Day Care Center
01.1988 - 07.1990
- Maintained a safe, clean, and organized child friendly environment
- Assisted children with homework assignments, organized recreational activities
- Prepared nutritional meals and snacks for children; supervised children while on field trips and group outings
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Clerical Assistant
CTI MESSENGERS, INC
06.1988 - 07.1991
- Provided logistical and dispatch services for messengers
- Assisted in processing payroll, timecards, and weekly paychecks
- Answered telephones and logged accurate messages for company personnel
- Typed memos and weekly reports; filed appropriate documentation in alphabetical and numerical order
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
George Wingate High School
High School Equivalency Diploma - undefined
Brooklyn Adult Learning Center
Undergraduate - undefined
CUNY Brooklyn College
Skills
- Customer Service and Assistance
- Quality Assurance Standards
- Office Supplies and Inventory
- Clerical Abilities
- Clerical Support
- Customer Satisfaction
- Front Desk
- Administrative Support
- Administrative Procedures
- Greeting Visitors
- Data Entry
Additional Information
- AWARDS , CITY COUNCIL CITATION SPEAKER’S ACHIEVEMENT AWARD JUNE 2019
Timeline
Remote Customer Service Agent
Global Contact Services
05.2022 - 07.2022
Poll Worker/Coordinator
NYC Board Of Elections
03.2018 - Current
Office Aide/Administrative Assistant/Volunteer
Black Veterans for Social Justice
10.2008 - 06.2010
Certified Barista/Learning Coach
Starbucks
10.2005 - 05.2007
Parks Enforcement Patrol/Administrative Assistant
NYC Parks and Recreation
06.2003 - 02.2004
Clerical Assistant
CTI MESSENGERS, INC
06.1988 - 07.1991
Child Care Assistant
Beautiful Angel Day Care Center
01.1988 - 07.1990
George Wingate High School
High School Equivalency Diploma - undefined
Brooklyn Adult Learning Center
Undergraduate - undefined
CUNY Brooklyn College
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