Keisha Sutton
Charlotte,NC
Summary
Results-oriented Manager with over 20 plus years of progressive banking experience. Possessing the required leadership and dynamism necessary to provide quality service of the highest order and the efficiency to drive company products competitive advantage. Comprehensive knowledge of the banking industry and its procedures as well as having the ability to aim high, think smart and act fast. Currently seeking a suitable position in risk management with a progressive, ambitious and reputable bank.
Overview
14
14
years of professional experience
Work History
Financial Crimes Analyst
Truist Bank
01.2023 - Current
- Analyze and decision Financial Crimes related cases or alerts.
- Utilize banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met.
- Use critical thinking skills to make well supported decisions relative to the alert type.
- Utilize internal and external applications to assist in the investigation and research of all applicable alerts.
- Participate in BSA/AML/OFAC and/or Fraud related training that may include webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.
Universal Banker/ Relationship Banker
SunTrust Bank now Truist
10.2017 - 01.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Alterations Manager
David's Bridal
06.2015 - 09.2017
- Managed a team of skilled tailors, ensuring smooth operations and consistent quality in workmanship.
- Enhanced customer satisfaction by providing top-notch alterations services and timely completion of projects.
- Collaborated with sales associates to ensure seamless communication between clients and alterations department.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Implemented efficient scheduling systems for appointments and fittings, optimizing staff productivity and client convenience.
- Oversaw budget management for the alterations division, ensuring cost-effective use of resources without sacrificing quality standards.
Teller Supervisor
Wells Fargo Bank, Na
04.2010 - 05.2013
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Improved cross-selling success through targeted training and employee incentives.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
Education
Associates of Applied Science, Fashion Design -
The Art Institute of Charlotte
Skills
- Excellent verbal communication skills
- Business management skills
- Customer service skills
- The ability to sell products and services
- Leadership skills
- Knowledge of economics and accounting
- ABA Certification in Operational Risk Management
- Proficient in Microsoft Word, Excel, PowerPoint, Quickbooks
Websites
Timeline
Financial Crimes Analyst
Truist Bank
01.2023 - Current
Universal Banker/ Relationship Banker
SunTrust Bank now Truist
10.2017 - 01.2023
Alterations Manager
David's Bridal
06.2015 - 09.2017
Teller Supervisor
Wells Fargo Bank, Na
04.2010 - 05.2013
Associates of Applied Science, Fashion Design -
The Art Institute of Charlotte
Leadership Experience
- AICH Ensemble Modeling Club - Founder and President
- AICH Aspire Design Club - Co-Founder and Vice President
- AICH Nouveau Fashion Club - Officer and Member
- AICH Modeling Club - Founder
- David's Bridal - Department Manager
- Connedted, Inc - Office Manager
- De facto Teller Coordinator - Suntrust now Truist
Personal Information
Title: Manager
Leadership Experience
- AICH Ensemble Modeling Club - Founder and President
- AICH Aspire Design Club - Co-Founder and Vice President
- AICH Nouveau Fashion Club - Officer and Member
- AICH Modeling Club - Founder
- David's Bridal - Department Manager
- Connedted, Inc - Office Manager
- De facto Teller Coordinator - Suntrust now Truist
Personal Information
Title: Manager
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