KEISHA JONES
405 Magnolia Cir, Jonesboro,GA
Overview
18
18
years of professional experience
Summary
OBJECTIVE: Reliable professional with outstanding communication skills. Seeking a position that promotes diversity and professional growth
Work History
Cargo Lead Agent
Delta Air Lines, ATL Intl Airport
07.2018 - Current
- Managed a team of agents, providing guidance and support to achieve performance goals.
- Deliver outstanding customer service by efficiently managing ticket confirmation,check-in, seat assignments, and luggage processing, ensuring smooth travel experiences for Delta passengers.
- Ensure accuracy and compliance in preparing and processing domestic and international shipping documentation,meeting all industry,company, and government regulations
- Proactively interact with internal and external customers to resolve issues,.provide updates on cargo statuses, and enhance overall customer satisfaction
- Operates ground support equipment such as tugs, and forklifts.
- Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
- Adapted to new applications and maintained knowledge of current technologies.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Conducted investigations to resolve issues related to logistics and cargo movements.
Assistant Manager
Elite Home Care For Loved One
07.2011 - 03.2017
- Interviewing CNA's/ Home health aids
- Establish and maintain supervisory staffing schedules.
- Answer calls and emails from clients.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Community Associate
Parent Outreach
12.2006 - 03.2016
- Developed partnerships and collaborative relationships with contractor’s and departmental staff Maintained attendance for students Coordinated recruitment events provided administrative support/ assist Principal with clerical duties.
- Point person for programs and school wide activities Engaged students' families to support positive outcomes for the students and assist families with identified needs Conducted outreach to engage parents in their children's education.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Education
Associate of Science - Sociology
College of New Rochelle,
New Rochelle, NY05.2015
Skills
- Superb leadership skills
- Reliable Cargo Lead adept at working with transportation and distribution companies to handle domestic and international shipments
- Experienced computer user with strong Microsoft Office tools proficiency
- Outstanding coordination, organizational and time management skills
- Delivered exceptional customer service while exceeding client and organizational expectations
- Recordkeeping Accuracy
Decision-making capabilities
Timeline
Cargo Lead Agent
Delta Air Lines, ATL Intl Airport
07.2018 - Current
Assistant Manager
Elite Home Care For Loved One
07.2011 - 03.2017
Community Associate
Parent Outreach
12.2006 - 03.2016
Associate of Science - Sociology
College of New Rochelle,
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