Keishla Alicea
Case Manager
Lake Wales,FL
Summary
Bilingual Personal Injury Case Manager with 4+ years of experience managing caseloads from intake through settlement and disbursement. Proven ability to professionally handle front desk operations, all aspects of case management, efficient communications and more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Injury Case Manager
Jiles & Fugate PLLC
Winter Haven
03.2022 - 01.2025
- Managed a large caseload of personal injury claims, mostly car accidents and slip/fall cases, maintaining regular case documentation & records to date.
- Handled all client, insurance, and medical provider communications, managed calendar, and conducted regular case reviews, documentation and updates.
- Efficiently processed intakes, claim opening, prepared and sent all letters and requests such as medical and bill requests, organized file/case, conducted research, demand preparation, settlement negotiations, settling balances/liens, and disbursement.
- Supported the planning and execution of marketing events and building relationships in the community.
Legal Receptionist
Jiles Law, P.A. & Amy Phillips PLLC
Winter Haven
01.2021 - 03.2022
- Greeted and assisted clients and visitors in a professional and welcoming manner.
- Managed incoming calls on multiple lines, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained all calendars efficiently.
- Processed all incoming and outgoing correspondence.
- Maintained office supplies inventory and ordered supplies to ensure availability.
- Supported the staff with administrative tasks, including some accounts payable tasks, to improve office workflow efficiency.
- Some intake processing and new case opening for estate planning/probate
- Data entry, record keeping, filing, office cleanliness, birthday planning, attending office events, processing payments, invoices, and more
Education
GED -
Freedom High School
Bethlehem, PA01-2012
Skills
- Administrative support
- Data entry, filing, research, drafting
- Microsoft Office, Adobe, Case Management System
- Calendar management & efficient Communication
- Tech-Savvy, computer proficiency
- Problem solving & Organizational skills
- Attention to detail & workflow efficiency
- Teamwork and collaboration
Languages
Spanish
Native/ Bilingual
Certification
Notary Public
Timeline
Personal Injury Case Manager
Jiles & Fugate PLLC
03.2022 - 01.2025
Legal Receptionist
Jiles Law, P.A. & Amy Phillips PLLC
01.2021 - 03.2022
GED -
Freedom High School