Keishla Pena Rosa
Allentown,PA
Summary
Proven team player and quick learner, I have excelled in roles at Amazon.com and beyond, enhancing customer satisfaction and exceeding performance metrics. My attention to detail and exceptional customer service skills have consistently improved operational efficiency and accuracy, showcasing my dedication to excellence and continuous improvement.
Overview
17
17
years of professional experience
Work History
Fulfillment Associate
Amazon.com
11.2023 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Packaging Technician
IMKO Workforce Solutions
10.2018 - 12.2022
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Consistently exceeded performance metrics set forth by management, showcasing a dedication to excellence and continuous improvement.
- Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
Order Selector
League Collegiate Outfitters
01.2016 - 12.2017
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
Sales Associate
L'Bel Cosmetics
06.2010 - 11.2011
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
McDonald's
01.2008 - 05.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Job Connection
Ponce, PR06.2008
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Customer service
- Friendly and courteous
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Associate
Amazon.com
11.2023 - Current
Packaging Technician
IMKO Workforce Solutions
10.2018 - 12.2022
Order Selector
League Collegiate Outfitters
01.2016 - 12.2017
Sales Associate
L'Bel Cosmetics
06.2010 - 11.2011
Cashier
McDonald's
01.2008 - 05.2010
High School Diploma -
Job Connection
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