Keishla Pettaway
Mobile,AL
Summary
Knowledgeable activities team member committed to providing quality programming to diverse range of individuals. Skilled in leading engaging activities, organizing events and developing creative solutions to best serve needs.
Overview
18
18
years of professional experience
Work History
Activities Assistant
Palm Gardens Health And Rehabilitation
09.2021 - Current
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Documented preferences and helped develop relevant activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Maintained master calendar and relevant records.
- Monitored participation in recreational activities to provide assistance to participants.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
Financial Specialist Assistant
Palm Gardens Health And Rehabilitation
10.2020 - 09.2021
- Educated clients on financial topics and best practices.
- Assisted clients with budgeting and cash flow management.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Operation Supervisor
Jc Penny
03.2005 - 08.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Mattie T Blount High School
Eight Mile, AL05.1992
Skills
- Teamwork and Collaboration
- Customer Service
- Senior Activities Experience
- Activity Planning and Coordination
- Resident Engagement
- Documentation Skills
- Supporting Daily Living Needs
- Friendly, Positive Attitude
- Treatment Goal Assessment
Timeline
Activities Assistant
Palm Gardens Health And Rehabilitation
09.2021 - Current
Financial Specialist Assistant
Palm Gardens Health And Rehabilitation
10.2020 - 09.2021
Operation Supervisor
Jc Penny
03.2005 - 08.2020
High School Diploma -
Mattie T Blount High School
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