Keishlianny Adorno-Felix
Orlando,FL
Summary
Dynamic Operations Departure Controller equipped with demonstrated skills in integrating operational strategies, building effective working partnerships and providing excellent customer service. Results-focused, flexible and able to handle multiple projects simultaneously with a high degree of accuracy, and skillfully manage and monitor operational trends and devise forward-thinking solutions. Eager to expand and leverage my skills and experience within the aviation industry as an AOC Coordinator.
Overview
4
4
years of professional experience
Work History
Operations Departure Controller
Spirit Airlines
11.2023 - Current
- Primary contact for Spirit OCC, Flight Dispatch Officers, and Operations Supervisor.
- Strategize and coordinate gating for 90+ arriving/departing flights with the Airport Control Center (AOC).
- Review timelines associated with Departure delays, ensuring accurate coding.
- Reconcile W&B discrepancies related to guest and bag count verification process.
- Assist with station audits and compliance for both internal and external audits.
- Cross-train and work in all areas within the Operations Department.
Lead Ramp Service Agent
ATS/AGI
03.2023 - 11.2023
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Implemented new procedures to improve baggage handling, increasing performance during peak hours and decreasing Mishandled Baggage rates.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Collaborated with other departments to resolve operational issues, ensuring optimal performance across all areas of responsibility.
Inbound Stower
Amazon
10.2022 - 02.2023
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
- Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
- Organized and restocked shelves periodically to maintain stock availability.
Cargo Ramp Agent
Quantem Aviation Services
03.2022 - 09.2022
- Achieved consistent compliance with regulatory requirements through diligent adherence to industry standards and best practices for cargo handling.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
- Streamlined communication between team members, leading to faster processing and movement of goods on the ramp.
Customer Service Representative
Champs Sports
02.2020 - 01.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Certification - Medical Assisting
Orange Technical College
Orlando, FL07.2019
High School Diploma -
Acceleration East High School
Orlando, FL05.2018
Skills
- Team Leadership
- Advanced Time Management
- Work Planning and Prioritization
- Multitasking and Organization
- Fully Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Operations Departure Controller
Spirit Airlines
11.2023 - Current
Lead Ramp Service Agent
ATS/AGI
03.2023 - 11.2023
Inbound Stower
Amazon
10.2022 - 02.2023
Cargo Ramp Agent
Quantem Aviation Services
03.2022 - 09.2022
Customer Service Representative
Champs Sports
02.2020 - 01.2022
Certification - Medical Assisting
Orange Technical College
High School Diploma -
Acceleration East High School
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