Summary
Overview
Work History
Education
Skills
Timeline
Generic
Keishonda  Cleaves

Keishonda Cleaves

New Caney,TX

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with eighteen years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Home Depot
01.2006 - Current
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

N/A -

Francis T. Nicholls
New Orleans, LA
05.1994

Skills

  • Clerical Support
  • Team Collaboration
  • Regulatory Compliance
  • Appointment Scheduling

Timeline

Customer Service Associate

Home Depot
01.2006 - Current

N/A -

Francis T. Nicholls
Keishonda Cleaves