Keith Jackson
Houston,USA
Summary
Professional with strong background in Human Resources, prepared for this role. Expertise in recruitment, employee relations, and policy implementation. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in conflict resolution, talent acquisition, and performance management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cake Decorator
H-E-B
Conroe, TX
03.2019 - Current
- Managed production planners to ensure 100% accuracy in forecasted cake volume and labor requirements for upcoming orders, production, and forecasted events.
- Maintained cleanliness and organization of workstations to comply with food safety standards.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Trained and mentored junior decorators on best practices, enhancing team skills and productivity.
- Directed procurement and supply chain needs, coordinating with vendors to ensure all specialty ingredients and decorating tools were consistently in stock.
Church Administrator
Kingdom Builders Ministry Church
Humble, TX
02.2014 - Current
- Coordinated scheduling of services, events, and meetings to optimize facility usage and member engagement.
- Led strategic planning sessions aimed at enhancing community involvement and expanding service offerings.
- Maintained accurate records of member information, allowing for improved communication and outreach efforts.
- Handled confidential matters discreetly while maintaining open lines of communication with church leadership.
- Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
- Coordinated scheduling for all meetings and events on the church calendar, avoiding conflicts and maximizing use of available resources.
Department Manager
Wal-Mart
Houston, TX
06.2018 - 02.2019
- Created weekly work schedules that accommodated employees' days off requests and vacation days.
- Supervised daily operations of bakery department, ensuring product quality and compliance with health standards.
- Ordered essential bakery products to maintain availability for customer purchase.
- Established strong vendor relationships for reliable supply chain management .
- Executed all price changes, modular resets, and display changes.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
Cake Decorator
Wal-Mart
Houston, TX
06.2016 - 06.2018
- Managed and stocked a full cake case, ensuring all missing items were produced to maintain a visually appealing display.
- Received and processed custom cake orders both in person and over the phone, ensuring accurate and timely delivery.
- Maintained a well-organized and clean freezer specifically dedicated to cake products, ensuring their quality and freshness.
- Resolved customer issues and concerns promptly and effectively, aiming to provide exceptional customer service and maintain customer satisfaction.
Overnight Stocker
Wal-Mart
Houston, TX
05.2015 - 06.2016
- Implemented First in First out method for all stocked products.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Stocked shelves efficiently, ensuring products were organized and accessible for customers.
- Assisted in inventory management, tracking stock levels and identifying discrepancies.
- Collaborated with team members to optimize stocking processes and improve workflow efficiency.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
CDMA Specialist
Xerox (Sprint)
Houston, TX
07.2011 - 04.2012
- Over 9 months of effective experience as a call center representative
- Achieved the bracket of top 10% in sales
- Expert in using the company’s database software for data entry purposes
Human Resources Specialist
US Army Fort Polk
Fort Polk, LA
05.2007 - 07.2011
- Maintained comprehensive and accessible filing system for all unit brigade documentation.
- Oversaw accountability of all soldiers assigned to unit.
- Evaluated and recommended HR policies to leadership, ensuring alignment with federal regulations and military standards.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs to enhance staff satisfaction and maintain compliance with regulations.
- Oversaw employee leave requests in alignment with FMLA guidelines, ensuring regulatory compliance.
- Developed and implemented onboarding strategies for new hires, promoting swift adaptation to workplace culture.
Education
A.A.S - Baking & Pastry
The Art Institute of Houston
Houston, TX03-2015
A.A.S - Culinary Arts
The Art Institute of Houston
Houston, TX12-2014
Diploma in Cosmetology - undefined
Remington College
Houston, TX03-2013
Skills
- Able to process credit card payments via phone
- Highly skilled in verifying pricing and products
- Proficient in MS Office Suite
- Basic Word Processing: 80 wpm
- Proficient in Microsoft Word, Works, Outlook, Excel, and PowerPoint
- Food Safety
- Inventory Control
- Conflict Resolution
- Billing
- Technical Support
- Wedding Cake certified
- Food handling safety
- Custom cake consultations
- Photography and presentation
Accomplishments
- Resolved product issue through consumer testing.
- Achieved profit increase by completing a promo with lowest sales performing items with accuracy and efficiency.
Certification
- Baking and Pastry Arts Certified
Timeline
Cake Decorator
H-E-B
03.2019 - Current
Department Manager
Wal-Mart
06.2018 - 02.2019
Cake Decorator
Wal-Mart
06.2016 - 06.2018
Overnight Stocker
Wal-Mart
05.2015 - 06.2016
Church Administrator
Kingdom Builders Ministry Church
02.2014 - Current
CDMA Specialist
Xerox (Sprint)
07.2011 - 04.2012
Human Resources Specialist
US Army Fort Polk
05.2007 - 07.2011
A.A.S - Culinary Arts
The Art Institute of Houston
Diploma in Cosmetology - undefined
Remington College
A.A.S - Baking & Pastry
The Art Institute of Houston