Sileena Carmichael
Decorator
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Cake Decorator
Publix
08.2020 - Current
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed material inventory and ordered new materials when needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Packaged finished products for sale.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Operated ovens and bakery equipment to prepare products according to recipes.
Training General Manager
The Halal Guys
08.2017 - 03.2020
- Annual Sales Volume: $1.0 Million
- Progression
- Hired in as Line Cook
- Promoted to Management in 2017
- Promoted to Training General Manager in 2018
- Responsibilities
- Approve schedules to Budgets, hire, train and develop about 25 Hourly Employees
- Local Store Marketing, Catering Sales, FOH Development Plans, I-9 Compliance
- P&L Reconciliation, Weekly Inventory, Ordering Par Levels, Sanitation Audits
- Accomplishments
- Reduced and have maintain at 14% labor to meet Company budget – proper sales forecasting, training managers on writing schedules to peak hourly sales per meal period
- Responsible for scheduling for two locations
- Coached and developed 2 General Managers for company – proper completion and follow up with MIT testing, company procedures for opening/closing and cash handling
- Reduced food cost by 5% to below company standards – proper weekly and monthly inventory procedures, recipe adherence, reduced amount of product on hand by updating order guides weekly
- Mentored 8 hourly employees into Manager Training Program – schedule writing, line and recipe procedures, inventory procedures
- Hit an exceeded monthly sales goals for 6 straight months with proper local store marketing plans (Reason for Looking: Wanting better Corporate experience in systems and procedures for development)
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
Corporate Cleaner
Corporate Cleaning Co
05.2015 - 08.2017
Training Manager
Waffle House
06.2013 - 11.2016
- Annual Sales Volume: $2.0 Million
- Progression
- Hired in as Line Cook
- Promoted to Manager in 2013
- Responsibilities
- Coaching and training of new hire employees and managers in training
- Inventories, scheduling, local store marketing, maximizing staff and restaurant Customer Service
- Accomplishments
- Met and maintained Labor to Company budget – properly scheduling to peak business per meal period, cross-training of
- BOH line cooks
- Successful Manager Training accountability and certification (Reason for Leaving: Recruited to join Corporate Cleaning Company)
Education
Diploma - undefined
Decatur High School
Skills
- Safe Work Practices
- Equipment Preparation
- Utensil Handling
- Cake Sculpting
- Stock Rotation
- Critical Thinking
- Active Listening
- Staff Training
- Order Fulfillment
- Microsoft Excel
- Credit Card Payment Processing
- Sales Growth
- Lead Generation
- Customer Service
- Train Employees
- Team Leadership
- Food and Beverage Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Cake Decorator
Publix
08.2020 - Current
Training General Manager
The Halal Guys
08.2017 - 03.2020
Corporate Cleaner
Corporate Cleaning Co
05.2015 - 08.2017
Training Manager
Waffle House
06.2013 - 11.2016
Diploma - undefined
Decatur High School