Keith Allen

• Consultant to all food and beverage entities on Wright Patterson AFB under Services Division
• Trained and certified food handlers using ServSafe program
• Performed food, beverage and facilities inspections to insure policy compliance
• Assisted managers with development of menus, food cost and budgeting
• Used communication and problem-solving skills to aid in resolving customer complaints and promote long-term loyalty.
• Visited facilities and verified prepared food met standards for quality and quantities.
• Increased customer satisfaction rate 15% by demonstrating excellent customer service etiquette

Same duties as Food and Beverage Specialist except I was promoted from Non-Appropriated Funds position to Civil Service position

• Maintained oversite of 18 activities
• Trained and guided team members via ServSafe program to maintain high productivity and performance metrics.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.

• Developed and maintained relationships with external vendors and suppliers.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Worked as bar tender when short handed.
• Filled in as cook when short handed.

• Supervised 6 Aeromedical Services Technicians
• Performed physical exams on flight status personnel
• Responded medically to In-Flight aircraft emergencies
• Handled administrative requirements, maintained records and submitted operational reports.
• Coordinated activities of subordinate personnel to support mission success.
• Monitored and assessed mission progress and provided updates to command.
• Handled administrative requirements, maintained records and submitted operational reports

Law Enforcement Officer

* Tainan Taiwan June 1972 - 1975

* Charleston AFB SC 1975 - 1982

Aerospace Medical Technician

* Kirtland AFB NM 1975 - 1977

* Kunsan Korea 1977 - 1979

* Kirtland AFB NM 1979 - 1982