Keith Armstrong
Houston,TX
Summary
Motivated and experienced advocate seeking an opportunity to continue a career with Optum. Eager to apply knowledge as an RX Coordinator and contribute to company growth while delivering excellent service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advocate 4MeRep, Consultant
United Health Care
09.2022 - Current
- Consults and implement strategies with managers and supervisors about potential plan that can improve the member and company experience
- Schedule adherence for all employees that work in multiple states
- Administer data metrics and all release rates for employees in multiple states
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Title Specialist, Consumer Document Specialist
Vroom/Texas Direct Auto
08.2021 - 07.2022
- Maintained a high level of professionalism via phone and email while protecting confidentiality
- Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
- Assisted with outside lenders to ensure timely funding
- Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.
- Collected and verified stipulations with customers to ensure all application requirements are met
Customer Care Representative
CVS Healthcare Services
01.2020 - 12.2020
- Assisted customers while solving their problems with their medical placed orders
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Assistant
Project Health- CVS Float
07.2016 - 12.2019
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Obtained client medical history, medication information, symptoms, and allergies.
- Trained new staff members.
Education
Healthcare Management- BS Degree -
The College of Health Care Professions
10.2023
Health and Medical Administrative Services- AAS Degree -
The College of Health Care Professions
07.2020
Skills
- Analytical Reasoning
- Research proficiency
- Creative and Critical Thinking
- Written Communication
- Judgement and Decision Making
- Legal knowledge
- Document Review
- Document filing
- Data Collection
Certification
- CPR/ BLS
- NRCMA
- AHR System
- Electronic Health Record Management
- HIPPA
References
Available Upon Request
Timeline
Advocate 4MeRep, Consultant
United Health Care
09.2022 - Current
Title Specialist, Consumer Document Specialist
Vroom/Texas Direct Auto
08.2021 - 07.2022
Customer Care Representative
CVS Healthcare Services
01.2020 - 12.2020
Medical Assistant
Project Health- CVS Float
07.2016 - 12.2019
Healthcare Management- BS Degree -
The College of Health Care Professions
Health and Medical Administrative Services- AAS Degree -
The College of Health Care Professions
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