Keith Ayotte
North Charleston,SC
Summary
Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at VIVA to significantly enhance guest satisfaction. My expertise in liquor knowledge and suggestive selling drove revenue increases, while my leadership in training new staff ensured a consistently high-quality customer experience.
Overview
6
6
years of professional experience
Work History
Bartender
VIVA
11.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Sales Associate
AT&T
02.2019 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Iqor
10.2019 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate Of Business Administration - Business Administration And Management
La Universidad Adventista De Las Antillas
Mayagüez, Puerto Rico06.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Suggestive Selling
- Team training and development
- Inventory
- Sales expertise
- Salesmanship
- Staff Management
- Basic accounting
- Order Management
- Ordering Procedures
- Fluency in Language
- Conversant in Language
- Fast Learner
- Honest and Dependable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
VIVA
11.2020 - Current
Customer Service Representative
Iqor
10.2019 - 09.2023
Sales Associate
AT&T
02.2019 - 08.2024
Associate Of Business Administration - Business Administration And Management
La Universidad Adventista De Las Antillas
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