Keith Bacotti
Summary
Results-driven and detail-oriented insurance claims adjuster with 11+ years of experience managing complex bodily injury, no-fault, and property damage claims. Skilled in negotiation, investigations, and regulatory compliance, delivering fair settlements with exceptional productivity and customer service.
Overview
12
12
years of professional experience
Work History
Bodily Injury Litigation Claims Adjuster
GEICO Insurance Company
Melville
01.2016 - 01.2026
- Accurately documented case details, and maintained comprehensive records of all activities related to each claim file.
- Managed a large caseload effectively with complex claims, prioritizing urgent claims for prompt attention.
- Reviewed medical records thoroughly to best assess the claimants' injuries.
- Negotiated settlements with claimants and legal representatives by reviewing, evaluating, and adjusting claims to ensure fair, and prompt resolution.
- Ensured compliance with applicable regulations throughout the claims process by reviewing and applying state laws and regulatory requirements.
- Provided exceptional customer service by actively listening and communicating effectively with policyholders, claimants, and legal counsel, including on claims involving litigation.
- Ranked #1 claims examiner in New York for productivity in 2023; recognized as Employee of the Month (October 2023), and Employee of the 4th Quarter (2023).
No Fault Claims Examiner
GEICO Insurance Company
Melville
05.2015 - 01.2016
- Provided excellent customer service by promptly resolving claimant concerns, while managing a large caseload to ensure timely review and resolution.
- Reviewed and evaluated claims to determine coverage, validity, and accuracy, while ensuring compliance with company policies.
- Paid and processed claims within designated authority levels, while entering claim transactions, payments, reserves, and related documentation.
- Reviewed documentation to verify coverage and obtained necessary information to evaluate injury claims.
- Identified potential fraud by analyzing claim patterns and discrepancies, while maintaining a thorough understanding of fraudulent and illegal practices.
- Trained new examiners on processes, systems, and best practices for claims handling.
- Achieved a perfect 5.0 out of 5.0 performance rating throughout my entire tenure in the department.
Property Damage Adjuster
GEICO Insurance Company
Melville
06.2014 - 05.2015
- Provided excellent customer service support by responding promptly to any and all inquiries.
- Conducted thorough investigations, including statements and police reports, to determine claim validity, liability, and extent of damage.
- Evaluated property damage claims for accuracy and completeness.
- Reviewed repair estimates to ensure compliance with company guidelines.
- Ranked #5 overall in the department for 2014, demonstrating outstanding performance and achievement.
Education
Bachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY05-2013
Skills
- Claims processing
- Attention to detail
- Investigative skills
- Effective communication
- Claims negotiation
- Problem solving
Timeline
Bodily Injury Litigation Claims Adjuster
GEICO Insurance Company
01.2016 - 01.2026
No Fault Claims Examiner
GEICO Insurance Company
05.2015 - 01.2016
Property Damage Adjuster
GEICO Insurance Company
06.2014 - 05.2015
Bachelor of Science - Business Management
Farmingdale State College