Keith Bertram
Longview,TX
Summary
I'm an energetic hand's on do whatever it takes general manager, with 35 plus Year's restaurant experience. 18 Years as a General Manager. And multiple Years of kitchen management experience. A team leader focused on coaching staff and solving problems involving food cost and labor efficiency. Inventory and customer satisfaction. Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
36
36
years of professional experience
Work History
Director of Operations
Genuine Foods LLC
New Orleans, LA
09.2021 - Current
- Travel to different markets as needed to oversaw production activities for multiple schools in accordance with business objectives for K12 food service.
- Define, implement and revise operational policies and guidelines.
- Monitor budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed daily operations of K12 organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Senior Restaurant Manager
The Buccaneer Resort
Christiansted , Virgin Island
03.2021 - 10.2021
- Responsible for overseeing all day-to-day operations for two restaurants at upscale resort in Virgin Islands.
- Hiring, training and scheduling for 30 plus staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Hold P & L accountability, manage sales and forecasting based on hotel occupancy and events planned.
- Reconciled cash and credit card transactions to maintain accurate records.
Owner/Operator
Coast 2 Coast Cleaning Services
Longview, TX
05.2015 - 02.2021
- Put all systems in place to run and operate successful commercial cleaning business.
- Went from 15 accounts per month, to 60 accounts in 6 months.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Restaurant General Manager
Grimaldi's Coal Brick Oven Pizzeria
The Woodlands, TX
10.2012 - 04.2016
- Lead this high energy, upscale casual dining restaurant with annual sales in excess of $4.5 million per year.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Provide coaching, mentoring and consultation to staff and assistant managements development to increase stores profitability.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Implemented operational strategies and effectively built customer and employee loyalty.
Restaurant General Manager
Buffalo Wild Wings
Houston, TX
10.2008 - 09.2012
- Managed all day-to-day operations for this mid-volume restaurant
- Completed fiscal rolling budget, monthly inventories and P&L responsibility.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Ranked 6th out of 40 stores in cost control. And lead all Houston Market in Guest Satisfaction scores.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
High School Diploma -
Chippewa Valley High School
Clinton Township, MI05.1982
Skills
- Supplier Monitoring
- Employee Motivation
- Business Leadership
- Records Organization and Management
- Budget Control
- Recruitment and Hiring
- Customer Relations
- Waste Management and Reduction
- Payroll Administration and Timekeeping
- POS Terminal Operations
- Purchasing Leadership
- Inventory Tracking and Management
Timeline
Director of Operations
Genuine Foods LLC
09.2021 - Current
Senior Restaurant Manager
The Buccaneer Resort
03.2021 - 10.2021
Owner/Operator
Coast 2 Coast Cleaning Services
05.2015 - 02.2021
Restaurant General Manager
Grimaldi's Coal Brick Oven Pizzeria
10.2012 - 04.2016
Restaurant General Manager
Buffalo Wild Wings
10.2008 - 09.2012
High School Diploma -
Chippewa Valley High School