Keith Boe
Isle,MN
Summary
Executed comprehensive management of Avaya Communication Manager and Cisco Unified Communications Manager (CUCM) to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Network Voice Engineer
US BANK
11.2011 - 11.2024
- Designed and implemented communication systems using Cisco Unified Communications Manager and Avaya Communication Manager. Managed and troubleshot SIP and various other traffic protocols.
- Collaborated with cross functional teams to ensure seamless network operations and connectivity.
- Led and mentored junior engineers and technicians.
- Successfully managed multiple largescale projects, ensuring on time delivery and adherence to budget constraints.
- Example: US Bank had recently launched a new branch office in a different state, which required setting up a reliable and efficient voice communication system from scratch. The timeline was tight, and the new office's opening was just a few weeks away. My objective was to design and implement an expansion voice network for the new branch office, ensuring seamless communication between the main office and the new location. The goal was to have the system fully operational before the branch's grand opening. I conducted a comprehensive analysis of the new office's requirements and designed a scalable voice network architecture, coordinated with vendors to procure the necessary hardware and software components, oversaw the installation of the IP phones, successfully tested new implementation, The project was completed ahead of schedule, and the new branch office opened with a fully functional and efficient voice communication system. The seamless integration and high-quality performance of the VoIP network received praise from both the new office staff and the company's leadership.
- Remote
Education
Associate of Science - Computer and Voice Networking
Alexandria Technical College
AlexandriaSkills
- Led initiatives utilizing Avaya Communication Manager to optimize communication systems Directed the use of Avaya CMS for comprehensive performance analysis Oversaw the deployment of Avaya 1X Agent to enhance agent productivity Managed Cisco Unified Communications Manager (CUCM) to facilitate seamless communication Championed the integration of Cisco Unity SIP protocols for robust connectivity Executed project management strategies to drive project success Developed network diagrams using Visio to visualize complex systems Collaborated with 2nd Nature to enhance operational efficiency Spearheaded network design and implementation projects to meet organizational needs Cultivated cross-functional collaboration to align project objectives Supervised project tracking and reporting through Jira to ensure accountability
ADDITIONAL RELEVANT EXPERIENCE
- DELUXE CORPORATION ON-SITE, United States
- Voice Network Analyst
- Administered and maintained voice network system. Utilized Avaya Communication Manager and Modular Messaging. Worked with Rolm and Symon systems.
- Implemented and supported cabling infrastructure.
- Ensured the efficient and reliable operation of the company's voice communication systems.
Timeline
Network Voice Engineer
US BANK
11.2011 - 11.2024
Associate of Science - Computer and Voice Networking
Alexandria Technical College