Summary
Overview
Work History
Education
Skills
Timeline
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Keith Bracht

Collegeville,PA

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

13
13
years of professional experience

Work History

Senior Account Manager

Verizon Wireless
02.2011 - Current
  • Manage a portfolio of 300 accounts
  • Leverage product portfolio to increase ARPA
  • Daily prospecting
  • Cold calls within territory, Salesforce, and Social Media utilization
  • Analyze customer needs and connect them to various technology products, services, and platforms
  • Generate forecasts and tracking reports for sales cycles
  • Maintain customer and opportunity data in SFDC system
  • Maintain a pipeline of opportunities and manage them through the sales cycle.

Account Manager-Indirect Distribution

Verizon Wireless
12.2019 - 12.2021
  • Managed a portfolio of 17 accounts
  • Planned, created, and delivered products, services, and sales presentations
  • Collaborated with other account managers to prepare and deliver performance updates
  • Directed specific strategic initiatives to achieve growth in each location.

General Manager

Verizon Wireless
09.2015 - 12.2019
  • Achieved key performance indicators set by company by creating a team environment
  • Coached and developed sales team to build individual skill set
  • Consistently educated sales team on products and services
  • Provided instant feedback after customer interactions
  • Coached sales team regularly to sell effectively against the competition
  • Reviewed performance of sales team
  • Conducted reviews throughout the year
  • Maintain account retention through diligent response to customer needs and by following up with customers after making a purchase
  • Controlled costs by managing discounting daily
  • Recognized as providing customers with a great experience through high customer survey scores.

Solutions Manager

Verizon Wireless
11.2014 - 09.2015
  • Assisted sales representatives in closing new accounts
  • Implemented referral program for Philadelphia Region to increase new accounts
  • Provided great customer experience by ensuring customers were provided the correct solution and satisfied with their purchase
  • Resolved customer issues by providing an immediate solution.

Sales Representative

Verizon Wireless
02.2011 - 11.2014
  • Acquired new accounts
  • Maintained existing customer base by positioning new products and services to customers
  • Positioned the value of extending service with Verizon Wireless.

Education

Bachelor of Science in Business Administration - Business Administration

Saint Joseph’s University
05.2017

Skills

  • Needs analysis
  • Internal Auditing
  • Goals and performance
  • Revenue Growth
  • Goal Setting
  • Business process optimization
  • Customer Satisfaction
  • Account development
  • Contract Negotiation
  • Sales Analysis
  • Customer Relationship Management (CRM)
  • Issue Resolution
  • Client acquisition
  • Upselling
  • Project Management
  • Cross-Functional Collaboration
  • Cold calling skills
  • Teamwork and Collaboration
  • Performance Evaluations
  • Employee Mentoring

Timeline

Account Manager-Indirect Distribution

Verizon Wireless
12.2019 - 12.2021

General Manager

Verizon Wireless
09.2015 - 12.2019

Solutions Manager

Verizon Wireless
11.2014 - 09.2015

Senior Account Manager

Verizon Wireless
02.2011 - Current

Sales Representative

Verizon Wireless
02.2011 - 11.2014

Bachelor of Science in Business Administration - Business Administration

Saint Joseph’s University

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Keith Bracht