Keith Bracht
Collegeville,PA
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Senior Account Manager
Verizon Wireless
02.2011 - Current
- Manage a portfolio of 300 accounts
- Leverage product portfolio to increase ARPA
- Daily prospecting
- Cold calls within territory, Salesforce, and Social Media utilization
- Analyze customer needs and connect them to various technology products, services, and platforms
- Generate forecasts and tracking reports for sales cycles
- Maintain customer and opportunity data in SFDC system
- Maintain a pipeline of opportunities and manage them through the sales cycle.
Account Manager-Indirect Distribution
Verizon Wireless
12.2019 - 12.2021
- Managed a portfolio of 17 accounts
- Planned, created, and delivered products, services, and sales presentations
- Collaborated with other account managers to prepare and deliver performance updates
- Directed specific strategic initiatives to achieve growth in each location.
General Manager
Verizon Wireless
09.2015 - 12.2019
- Achieved key performance indicators set by company by creating a team environment
- Coached and developed sales team to build individual skill set
- Consistently educated sales team on products and services
- Provided instant feedback after customer interactions
- Coached sales team regularly to sell effectively against the competition
- Reviewed performance of sales team
- Conducted reviews throughout the year
- Maintain account retention through diligent response to customer needs and by following up with customers after making a purchase
- Controlled costs by managing discounting daily
- Recognized as providing customers with a great experience through high customer survey scores.
Solutions Manager
Verizon Wireless
11.2014 - 09.2015
- Assisted sales representatives in closing new accounts
- Implemented referral program for Philadelphia Region to increase new accounts
- Provided great customer experience by ensuring customers were provided the correct solution and satisfied with their purchase
- Resolved customer issues by providing an immediate solution.
Sales Representative
Verizon Wireless
02.2011 - 11.2014
- Acquired new accounts
- Maintained existing customer base by positioning new products and services to customers
- Positioned the value of extending service with Verizon Wireless.
Education
Bachelor of Science in Business Administration - Business Administration
Saint Joseph’s University
05.2017
Skills
- Needs analysis
- Internal Auditing
- Goals and performance
- Revenue Growth
- Goal Setting
- Business process optimization
- Customer Satisfaction
- Account development
- Contract Negotiation
- Sales Analysis
- Customer Relationship Management (CRM)
- Issue Resolution
- Client acquisition
- Upselling
- Project Management
- Cross-Functional Collaboration
- Cold calling skills
- Teamwork and Collaboration
- Performance Evaluations
- Employee Mentoring
Timeline
Account Manager-Indirect Distribution
Verizon Wireless
12.2019 - 12.2021
General Manager
Verizon Wireless
09.2015 - 12.2019
Solutions Manager
Verizon Wireless
11.2014 - 09.2015
Senior Account Manager
Verizon Wireless
02.2011 - Current
Sales Representative
Verizon Wireless
02.2011 - 11.2014
Bachelor of Science in Business Administration - Business Administration
Saint Joseph’s University