Summary
Overview
Work History
Education
Skills
Timeline
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Keith Butler

Santa Rosa,CA

Summary

Proven Service Advisor with a track record of maintaining high CSI scores, 3.0 Hours per repair order and enhancing customer retention at Lexus of Marin. Expert in utilizing automotive software such as; CDK and Dealer Logix, coupled with a knack for honest salesmanship. Adept at documentation and reporting, consistently achieving an effective labor rate, showcasing both hard and soft skills in a high-stakes environment.

Overview

9
9
years of professional experience

Work History

Service Advisor

Lexus of Marin
12.2021 - Current
  • Maintained high CSI score per manufacture's standards
  • Provided then highest level of customer care by responding to requests, assisting with service needs and informing guest on product purchases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Service Advisor

Hansel Acura
06.2021 - 12.2021
  • Maintained high CSI score per manufacture's standards
  • Provided then highest level of customer care by responding to requests, assisting with service needs and informing guest on product purchases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records.

Service Advisor

Toyota Marin
01.2019 - 06.2021
  • Maintained high CSI score per manufacture's standards
  • Provided then highest level of customer care by responding to requests, assisting with service needs and informing guest on product purchases.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records.

Parts Specialist

Lexus Of Marin
06.2017 - 12.2018
  • Tracked parts use and charged items to customer accounts for billing.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

Parts Specialist

Toyota Marin
03.2015 - 07.2017
  • Tracked parts use and charged items to customer accounts for billing.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

Education

High School Diploma -

Rancho Cotate High School
Rohnert Park, CA
2007

P.O.S.T. Certificate - Police Academy

Santa Rosa Junior College
Santa Rosa, CA
12.2011

Skills

  • Documentation And Reporting
  • Repairs Scheduling
  • Quality Control
  • Customer Retention
  • Well versed in the usage CDK, Xtime, Dealer Logix and most automotive software
  • Maintain a average of 30 to 35 hours per repair order
  • Maintain an effective labor rate per the standard set by my employer
  • Quickly and effectively completing insurance related repairs and providing estimates
  • Constantly selling with honesty and integrity to retain my guests

Timeline

Service Advisor

Lexus of Marin
12.2021 - Current

Service Advisor

Hansel Acura
06.2021 - 12.2021

Service Advisor

Toyota Marin
01.2019 - 06.2021

Parts Specialist

Lexus Of Marin
06.2017 - 12.2018

Parts Specialist

Toyota Marin
03.2015 - 07.2017

High School Diploma -

Rancho Cotate High School

P.O.S.T. Certificate - Police Academy

Santa Rosa Junior College

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