Keith Castellano
Brooklyn
Summary
Detail-oriented individual with a versatile background in food service and cash handling. Known for adaptability and maintaining high standards of cleanliness, ensuring exceptional guest experiences.
Overview
9
9
years of professional experience
Work History
Personal Care Specialist
GTI
Bloomfield
02.2022 - Current
- Handled cash transactions, ensuring accuracy and security during sales processes.
- Trained new budtenders on customer service, product knowledge, and store policies to enhance team performance.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Developed relationships with vendors to secure quality product selection and improve inventory management.
- Trained new cashiers on register procedures and customer service techniques.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Greeted guests warmly upon arrival to enhance their experience.
- Processed payments accurately using point-of-sale systems for transactions.
- Managed large groups efficiently while ensuring guest satisfaction through attentive service.
Catering Server
Super Saturday
Hampton
05.2024 - 08.2025
- Coordinated setup and arrangement of catering stations for events, ensuring efficient service flow.
- Delivered food and beverages to guests promptly, enhancing overall guest experience.
- Ensured cleanliness and organization of service areas throughout events, contributing to a professional atmosphere.
- Followed health and safety standards while handling food items.
- Participated in team meetings to improve service processes and efficiency.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Loaded supplies and food into delivery vans and unloaded at events.
- Prepared ingredients by chopping, slicing, and marinating for daily menu items.
Engagement Coordinator
Homegoods Stores
Lyndhurst
08.2018 - 03.2020
- Coordinated daily scheduling and staffing for front-end team to ensure optimal coverage and service quality.
- Developed and delivered training for new employees on customer service techniques and store policies to enhance team effectiveness.
- Conducted investigations into incidents reported by customers or staff involving theft or fraud at checkout to maintain security and trust.
- Oversaw cash handling procedures to ensure accuracy and security.
- Managed daily cashier operations and maintained efficient workflow.
Shift Leader
MOOYAH Burgers, Fries & Shakes
Lyndhurst
03.2017 - 02.2018
- Supervised team members during shifts to ensure smooth operations.
- Trained new staff on menu items and customer service standards.
- Mentored newly hired employees on company programs and service standards.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Monitored inventory levels to ensure availability of ingredients and supplies.
- Checked orders for quality and completeness.
- Managed cash register operations, ensuring accurate transactions and cash handling.
- Prepped vegetables and ingredients by washing, chopping and dicing.
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06-2003
Certificate of Technical Studies - Commerical Foods
Bergen County Technical Schools
Teterboro, NJ06-2003
Skills
Customer service
- Friendly and outgoing
- Concierge support
- Food safety
- Food preparation
- Prep work
- Service efficiency
- Cash handling
- POS systems
- Time management
- Supply restocking
- Adaptability
- Attention to detail
- Loyalty program promotion
- Team leadership
- Team management
Timeline
Catering Server
Super Saturday
05.2024 - 08.2025
Personal Care Specialist
GTI
02.2022 - Current
Engagement Coordinator
Homegoods Stores
08.2018 - 03.2020
Shift Leader
MOOYAH Burgers, Fries & Shakes
03.2017 - 02.2018
High School Diploma -
Rutherford High School
Certificate of Technical Studies - Commerical Foods
Bergen County Technical Schools