Keith Ceasar
General Manager
Spring,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Seeking continual growth within the company through sales leadership with sound judgment, trust, good planning abilities and interpersonal communication strengths.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
Jiffy Lube
Cypress, TX
08.2001 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maintain inventory control with thorough knowledge of cost of goods, turn-ratio, ordering and receiving products, etc.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Meet company goals, providing clear vision / direction / strategy to subordinates and to set the example for attitude, professionalism, and work ethic at the location.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Work closely with customers and manufactures arranging the best course of action to effect repairs
- Arrange the return or replacement of warranty items
Assistant Manager-Promoted
Jiffy Lube
Cypress, TX
05.2001 - 08.2001
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Automotive Lube Technician
Jiffy Lube
Cypress, TX
03.2001 - 05.2001
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Computed and recorded totals and transactions using POS.
- Kept shop areas neat, clean and free of safety hazards.
Education
Business Administration
Grambling State University
Grambling, LABusiness Administration
McNeese State University
Lake Charles, LASkills
- Leadership and Trust
- 20 years experience
- Financial Statement Review
- Certified State Inspector
- Supervision and Training
- Motivational Leadership
- Inventory Tracking and Management
Certification
Automotive State Inspector, Tx
Timeline
General Manager
Jiffy Lube
08.2001 - Current
Assistant Manager-Promoted
Jiffy Lube
05.2001 - 08.2001
Automotive Lube Technician
Jiffy Lube
03.2001 - 05.2001
Business Administration
Grambling State University
Business Administration
McNeese State University
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