Keith Dixon

Made schedules and assigned appointments to appliance service technicians based on knowledge and experience in Northern Virginia. Extensive customer contact over the telephone.

Allocated automotive repairs to technicians based on ability and experience, using tha AMPS rogram and program for billing customer tickts.

Extensive customer contact on phone and through computer; assigned HVAC, Plumbing and Electrical technicians to service calls in the Washington D C area using Service Titan software; also made up parts tickets and collected payments

Assigned Service and Installation Calls to technicians, keeping in mind logistics and advanced planning when possible; did technicians time for payroll; warranty work, ordered parts and equipment as needed, used Wintac software