KEITH DOWERS JR.
Ewing
Summary
Entry-level IT Support and cybersecurity-focused professional with experience in access control, incident documentation, compliance, and troubleshooting in regulated environments. Strong background in security operations, user support, and procedural adherence. Currently developing hands-on technical skills through labs and certifications, with a career focus on Help Desk, IT Support, and Cybersecurity roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Oil/Vacuum Truck Operator
SSG-BARCO
Ewing Township
01.2026 - Current
- Operated specialized equipment in highly regulated environments, following strict safety and compliance procedures
- Conducted pre-operation inspections, identified issues, and performed basic troubleshooting to ensure system readiness
- Monitored gauges, pressure levels, and system performance during operations
- Completed detailed logs and documentation for compliance, audits, and operational tracking
- Communicated with dispatch and customers to resolve issues and maintain service continuity
CDL Driver – Bulk Division
Schneider National
Keasbey
08.2025 - 12.2025
- Operated in highly regulated environments requiring strict compliance and documentation
- Performed inspections, troubleshooting, and issue reporting to maintain operational integrity
Direct Support Professional
Bancroft
Cherry Hill
08.2021 - 08.2025
- Supported individuals in a structured environment by following safety, compliance, and operational procedures
- Documented daily activities and incidents with accuracy and attention to detail
- Communicated effectively with team members to resolve issues and maintain service continuity
Security Clerk
Department of Veterans Affairs
East Orange
12.2020 - 08.2021
- Controlled and monitored secure facility access, enforcing identity verification and access control procedures
- Responded to alerts and coordinated escalation with law enforcement and emergency responders
- Maintained accurate incident logs and security documentation for audits and compliance
- Monitored surveillance systems while following established security protocols
Education
Associate Degree - Criminal Justice
ITT Technical Institute
Levittown, PA09.2016
Automotive Collision Training -
Mercer County Technical Schools
Pennington, NJ06.2013
High School Diploma -
Ewing High School
Ewing, NJ06.2013
Skills
- Operating Systems: Windows 10/11, Windows Server fundamentals
Identity & Access Management: User access control, permissions, least privilege
Networking Fundamentals: TCP/IP, DNS, DHCP, VPN concepts
Security Concepts: Incident response, access control, monitoring, compliance
Tools & Documentation: Ticketing systems (conceptual), incident logs, SOPs
Core Strengths: Troubleshooting, documentation, user communication, escalation
Certification
Google IT Support Professional Certificate – Google
(Coursera)
Completed hands-on labs covering Windows OS, networking, system administration, security fundamentals, and troubleshooting
Gained experience with Active Directory concepts, TCP/IP, DNS, DHCP, and IT service workflows
Practiced ticket handling, incident documentation, and user support scenarios aligned with Help Desk environments
(Coursera)
Completed hands-on labs covering Windows OS, networking, system administration, security fundamentals, and troubleshooting
Gained experience with Active Directory concepts, TCP/IP, DNS, DHCP, and IT service workflows
Practiced ticket handling, incident documentation, and user support scenarios aligned with Help Desk environments
Timeline
Oil/Vacuum Truck Operator
SSG-BARCO
01.2026 - Current
CDL Driver – Bulk Division
Schneider National
08.2025 - 12.2025
Direct Support Professional
Bancroft
08.2021 - 08.2025
Security Clerk
Department of Veterans Affairs
12.2020 - 08.2021
Associate Degree - Criminal Justice
ITT Technical Institute
Automotive Collision Training -
Mercer County Technical Schools
High School Diploma -
Ewing High School