KEITH DRACH
Valparaiso,IN
Summary
Dedicated customer service professional with a proven track record in enhancing client satisfaction and loyalty. Recognized for exceptional communication and problem-solving skills, effectively managing multiple tasks in high-pressure environments. Demonstrated success in improving operational processes to elevate the overall customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
K-Mart
Valparaiso, IN
09.2017 - 01.2020
- Customer Satisfaction
- Stocking
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Department Clerk
Strack and Van Til
Valparaiso, IN
09.2016 - 02.2017
- Fry Cook
- Receiving shipments
- Stocking
- Customer Satisfaction
Service Technician
Admiral Petroleum
Valparaiso, IN
11.2014 - 12.2015
- Cashier
- Customer Satisfaction
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Maintenance and repairs
Department Manager
Wiseway
Valparaiso, IN
06.2007 - 10.2010
- Exemplary Customer Service
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Ordering Product from Vendors
- Receiving and Stocking
- Personnel and Budget Management
- Data Entry/ Records
Education
High School Diploma -
Washington Township
Valparaiso, IN06-2007
Skills
- Inventory management
- Ordering from vendors
- Personnel and Budget management
- Scheduling
- Complaint resolution
- Warehousing functions
- Typing proficiency
- Quality assurance controls
- Retail sales customer service
- Fry Cook
Timeline
Customer Service Representative
K-Mart
09.2017 - 01.2020
Department Clerk
Strack and Van Til
09.2016 - 02.2017
Service Technician
Admiral Petroleum
11.2014 - 12.2015
Department Manager
Wiseway
06.2007 - 10.2010
High School Diploma -
Washington Township
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