Keith E. Thomas
IT Tech
Missouri City,TX
Summary
Keith is highly skilled in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. He is skilled in delivering highly complex technical information into terms and concepts that the end users can readily grasp. Keith is multi-task oriented, very responsive, and continually stays abreast of the latest advancements in the IT field. He is local to Houston, and is able to interview with 24 hr notice, and start ASAP.
Overview
18
18
years of professional experience
Work History
Technician (concurrent with Comsys)
Field Nation (FNA Field Solution)
03.2011
- Responsible for POS roll out in department stores in new malls, adding computers to domain servers, remote access
- Installed SSOC for Wal-Mart, Home Depot, Ross, and Target department stores. (Self Serve checkout counters)
IT Help Desk Support Analyst (contract - as needed)
Barrister Global Service Network
08.2021 - Current
- Repair printers, laptops and computers
- Troubleshoot hardware and software issues
- Perform software updates
- Restore images on laptop and desktop PC
- Hardware replacement of hard drive, batteries, back lights
- Set up access point for Wi-Fi
Deskside Support (Contract)
Katy ISD
08.2022 - 08.2022
- Katy ISD deskside support
- AD/footprint ticketing system
Service Desk Technician (Contract)
Lord Register
05.2018 - 09.2020
- Microsoft Windows 10 deployment and migrations
- Imaged hard drives
- Added computers to network
- Added new members
- Ran cat5,6e cables
- Set up VOIP telephones
- Backed up images for end user on one drive
IT Help Desk Support Analyst – contract (overlapped with Sutherland)
NASA
08.2015 - 09.2017
- Troubleshot, installed, and maintained various desktop operations, hardware, and software
- Delivered high complex technical information terms and concepts in ways that end users could readily grasp
- Performed staging and POS installs, ATM leave for Bank Branches, level 1 Break – Fix trouble shooting ATM's
- Hardware and Software asset management
- Inventory control for all assets
- Added computers to network
IT Help Desk Support
Sutherland Global / MTG
10.2013 - 01.2015
- Handled deskside support creating vlan changes, port changes, imaged PC for rollout for BPO program, programmed Avaya telephones, company cell phones, ran cat 5cables, assisted with programming switches and routers, set up workstation for agents, configured network printers and faxes
- Strong active directory, group policy, DNS and DHCP administration experience
- VMware virtual machine management experience
- Basic networking knowledge, including understanding of L2/L3 VLANs and routing protocols
- Working knowledge of Exchange mail server, IIS, antivirus solutions and Disaster Recovery solutions
- Used Altiris ticketing system
- Assisted customers with IT related users in various project settings; including but not limited to new set-ups, moves, conversion projects, upgrades, etc.
- Responded to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance
- Interacted with application software and operating systems to diagnose and resolve unique, non-recurring problems
- Assisted with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines
IT Contractor (overlapped with Taros)
Comsys / NRG Houston, TX
03.2011 - 02.2012
- Responsible for mass roll out of new PCs, software and network configurations, as well as assembling new workstations
IT Support / Property Manager
Taros Investment Company Houston, TX
04.2010 - 08.2011
- VPN
- Connectivity to West Africa, Lagos, As well as laptops.
- Assisted in the networking of computers, troubleshoot basic programming errors
- Programs used were called, baby-tel.
ITT Lab Assistant
ITT Technical Institute Houston, TX
02.2008 - 03.2010
- Responsible for network connectivity in the theory and lab rooms
- Maintained Cisco switches and hubs, ports and patch panels, re-imaged hard drives
- Ghosting heath-kit PC, ATF batch cleaning file
- Added student to the wireless remote servers, ran cable for PC and TV monitors
Education
Bachelor's degree - Information Internet Security
ITT Technical Institute Houston
Houston, TX01.2011
Associate of Applied Science - Information Technology
ITT Technical Institute Houston
Houston, TX01.2008
Skills
Microsoft 2003 Professional
Clean out temp files
Microsoft 2003 Server
Check and clean the registry
Microsoft Active Directory
Defragging hard drives
Linux Red- Hat
Imaging
Cisco IOS
Setting up images
Visual Basic
SQL Database
Timeline
Deskside Support (Contract)
Katy ISD
08.2022 - 08.2022
IT Help Desk Support Analyst (contract - as needed)
Barrister Global Service Network
08.2021 - Current
Service Desk Technician (Contract)
Lord Register
05.2018 - 09.2020
IT Help Desk Support Analyst – contract (overlapped with Sutherland)
NASA
08.2015 - 09.2017
IT Help Desk Support
Sutherland Global / MTG
10.2013 - 01.2015
Technician (concurrent with Comsys)
Field Nation (FNA Field Solution)
03.2011
IT Contractor (overlapped with Taros)
Comsys / NRG Houston, TX
03.2011 - 02.2012
IT Support / Property Manager
Taros Investment Company Houston, TX
04.2010 - 08.2011
ITT Lab Assistant
ITT Technical Institute Houston, TX
02.2008 - 03.2010
Associate of Applied Science - Information Technology
ITT Technical Institute Houston
Bachelor's degree - Information Internet Security
ITT Technical Institute Houston