Keith Fontana
Big Spring,TX
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Restaurant Owner
DCW Investments
01.2008 - Current
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
- Supervised daily activities of 6 restaurants and 150 employees.
Restaurant Supervisor
Sonic Drive-In
01.2005 - 12.2007
- Evaluated vendor relationships periodically, seeking competitive pricing options while maintaining high-quality product standards.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Developed and coached 15 individual store operators, which employed over 275 individuals.
Restaurant General Manager
Sonic Drive-In
11.2002 - 12.2004
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Correctional Lieutenant
Texas Department Of Criminal Justice
05.1994 - 10.2002
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Monitored and confirmed compliance with safety standards and regulations.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Managed daily operations within assigned unit, ensuring adequate staffing levels were maintained and resources were allocated effectively.
Education
Bachelor of Science - Mathematics Education
University of North Texas
Denton, TX08.1994
Skills
- Customer Service
- Anticipating Problems
- Recruitment
- Coaching and Mentoring
- Financial Planning
- Profitability Optimization
Accomplishments
- Have won Operator of the Year for the last 15 years.
- Developed 8 operators that have been promoted to ownership position.
Timeline
Restaurant Owner
DCW Investments
01.2008 - Current
Restaurant Supervisor
Sonic Drive-In
01.2005 - 12.2007
Restaurant General Manager
Sonic Drive-In
11.2002 - 12.2004
Correctional Lieutenant
Texas Department Of Criminal Justice
05.1994 - 10.2002
Bachelor of Science - Mathematics Education
University of North Texas
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