Keith Ford
Lumberton
Summary
Results-driven professional with a strong background in mechanical repairs and customer relationship management. Skilled in diagnosing issues and leading teams to execute timely repairs, contributing to increased customer satisfaction and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Shop Foreman/Mechanic
Dunn’s Transmission
Tyler, TX
06.2023 - 05.2026
- Supervised daily operations to ensure efficient workflow
- Trained and mentored technicians in electrical troubleshooting techniques and best practices.
- Implemented process improvements that enhanced overall shop productivity and reduced turnaround time.
- Tear down and rebuild automotive transmissions
- Used hand and power tools, equipment, and instruments accurately.
Field Service Mechanic
Darr Equipment Co.
Longview, TX
03.2017 - 06.2023
- Diagnosed mechanical issues with electronics
- Performed routine maintenance on all types of forklifts
- Performed all electrical forklift repairs for a group of select accounts
- Led field service teams in executing repairs under tight deadlines, ensuring customer satisfaction.
- Delivered comprehensive service reports detailing work performed and recommendations for future maintenance to keep clients informed and engaged in their equipment''s upkeep.
- Regularly updated technical knowledge through ongoing training sessions and workshops, staying current with industry advancements.
Territory Manager - Sales and Service; Mechanic
Darr Equipment Co.
Beaumont, TX
02.2011 - 03.2017
- Developed and executed territory sales strategies to drive revenue growth for Caterpillar Forklifts and equipment service contracts
- Built and maintained strong customer relationships through effective communication and service excellence.
- Conducted regular territory assessments to optimize resource allocation and maximize operational efficiency.
- Attended trade shows and industry events to promote company products and services.
- Performed maintenance and repairs to electric, LPG, and diesel powered forklifts.
Service Manager
Hertz Equipment Company
Beaumont, TX
2007 - 2011
- Oversaw daily operations of equipment rental processes to ensure efficiency and customer satisfaction.
- Implemented safety protocols to maintain compliance with industry regulations and enhance workplace safety.
- Managed inventory levels, coordinating maintenance and repairs for optimal equipment availability.
- Supervised ancillary staff of 15+ employees
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Branch Manager
Darr Equipment Co.
Beaumont, TX
2002 - 2007
- Led daily operations to ensure efficient workflow and exceptional customer service.
- Implemented inventory management strategies to optimize stock levels and reduce costs.
- Monitored financial performance, identifying opportunities for revenue growth and cost savings.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
High School Diploma -
Spring Hill High School
Longview, TXDiesel Mechanics -
Kilgore College
Kilgore, TXTimeline
Shop Foreman/Mechanic
Dunn’s Transmission
06.2023 - 05.2026
Field Service Mechanic
Darr Equipment Co.
03.2017 - 06.2023
Territory Manager - Sales and Service; Mechanic
Darr Equipment Co.
02.2011 - 03.2017
Service Manager
Hertz Equipment Company
2007 - 2011
Branch Manager
Darr Equipment Co.
2002 - 2007
High School Diploma -
Spring Hill High School
Diesel Mechanics -
Kilgore College